Who is eligible for a free week?
You are eligible as a prospective new subscriber for a free week unless 1) you previously held a subscription or 2) you previously used or signed up for a free trial or free week. If you purchased a DVD or an Electronic Download Media (EDM) previously, you are eligible for a free week.
What features are included with a free week?
The free week provides you with access to our entire library of training videos, as well as all our features except Kaplan® IT Training practice exams. To access Kaplan® IT Training practice exams, you will need to forgo your remaining free days.
What if I want to enable my paid subscription before my free week ends?
You can enable your paid subscription and unlock Kaplan® IT Training practice exams at any time.
How do I cancel my free week?
At any time during your free week, you can choose to opt out of being rolled into a paid subscription. To do this, select the My Account section from the drop-down menu under your name in the upper right corner. Within the Subscription section you will find a "Turn off auto-renew" link under your payment details. You will retain access to our training through the end of your free week.
Am I obligated to purchase anything?
No, you can change your auto-renew settings at any time, which will cancel scheduled payments in the future.
Do you offer refunds?
No, but we offer a free week so that you can get a feel for the CBT Nuggets training experience before making your first payment.
Do you offer discounts?
Yes, we offer discounts for team solutions or multiyear agreements.
Can I purchase single training courses?
No. Our subscriptions provide you with access to all of our training courses, rather than on a "per course" basis.
How often do you release training courses?
We typically release 4-5 new courses each month.
Can I pay monthly for all features?
Yes! All features are included. You can choose to pay for your subscription on a monthly, semiannual, or annual basis.
Can I download videos?
"Offline Training" is offered as a feature on our Android and iOS apps, enabling learners to download up to 10 hours of training that can be watched without internet connectivity.
Can I talk to trainers?
Due to their busy schedules, our trainers are unavailable to regularly interact with learners. To improve your learning experience, we offer a "Comments" link on each course page, as well as an online community where you can interact with other learners.