Desktop Support

Be the tech guru your company needs.

To be a desktop support specialist, you need to be a trained computer expert, and comfortable with supporting operating systems. Whether you have to solve issues stemming from the hardware or software, the training videos in this area of expertise prepare you to handle any situation. These training videos can also prepare you for certifications, including the popular CompTIA A+ and Microsoft MCSA Windows 10.

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117 hours 1037 Videos 67 Courses
Course Title
Troubleshoot Hardware Components
Computer CPU Vendors and Selection
Assemble and Install a PC and Peripherals
Maintain and Troubleshoot Laser and Inkjet Printers
Plan and Prepare for Horizon 7
Remote Access Technologies
Configure Client-Side Windows Networking
Windows Operating System Security Settings
Connect and Configure Mobile Device Accessories
Scripting Basics
Motherboard Selection, Connectors, BIOS Configuration, and Power Supplies
Small Office / Home Office Printer Support
Install Components in a Laptop Display
Use Appropriate Laptop Features
Perform Mobile Device Synchronization
Use a Best Practice Troubleshooting Methodology
Troubleshoot Wired and Wireless Networks
Common Safety Procedures
Regulatory and Policy-Based Incident Response
Use Microsoft Windows Control Panel Utilities
Application Installation and Configuration
Demonstrate Professionalism
Secure Clients and Servers
Computer Hardware Interfaces
Select, Install and Configure Storage Devices
Implement Basic Disaster Prevention and Recovery
Environmental Impacts and Controls
Configure Mobile Device Network and App Support
Use Microsoft Operating System Features and Tools
Use Microsoft Command-Line Tools
Computer Memory Types and Installation
Characterize Various Mobile Devices
Features and Tools of MacOS and Linux Client/Desktop OS
Documentation Best Practices
Change Management Best Practices
Data Destruction and Disposal
Configure Wired and Wireless Security
Microsoft Windows 10: Manage Apps and Data
Microsoft Windows 10: Policies and Profiles
Troubleshoot Operating Systems
Troubleshoot Mobile OSs and Apps
Operating System Installation
Troubleshoot PC Security Issues
Malware Removal
Best Practices for Securing a Workstation
Mobile Device Security
Microsoft Windows 10: Manage and Protect
Virtualization and the Cloud
Features of Microsoft Windows Versions
Microsoft Windows 10: Deploy and Update
Operating System Basics
Microsoft Windows 10: Configuring Windows Devices (70-697)
Microsoft Windows 10: Installing and Configuring (70-698)
CompTIA A+ (220-902)
CompTIA A+ (220-901)
Microsoft MTA Windows OS Fundamentals 98-349
Build a Horizon Virtual Desktop Infrastructure
Initial Horizon Configuration
Publish RDSH Desktops and Applications
Microsoft Windows 10: Advanced Management Topics
Microsoft Windows 10: Advanced Topics
Microsoft Windows 10: Maintaining Devices
Microsoft Windows 10: Connecting Devices
Microsoft Windows 10: Managing Devices
Microsoft Windows 10: Deploying Devices