Skill

UCCX: Configure Queue MoH and Prompts

March 2022 with Lalo Nunez

Join Lalo Nunez as configures MoH and prompts that callers can listen to while they are in queue waiting for an agent.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Videos in this skill

1. Overview (0:18)
2. Supplemental File (1:00)
3. Intro: Configure Queue MoH and Prompts (0:48)
4. Playing hold music while in queue (11:16)
5. Playing custom hold music while in queue (15:18)
6. Playing multiple prompts while in queue (18:32)
7. Set the MoH within the UCCX script (8:20)
8. Conclusion (0:04)

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