CBT Nuggets Code of Conduct


CBT Nuggets is a leading provider of IT training solutions for all levels of Learners. This Code of Conduct reflects our values as a business and a member of the community. CBT Nuggets expects all of our employees, vendors, and business partners to abide by this Code of Conduct.

Core Tenets

Do it with passion or don’t do it at all: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.

Every customer touchpoint has a primary goal: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.

Be honest, direct, and real: We have real conversations and make real connections. We express an honest belief in our product.

Make the complicated simple: We do all the heavy lifting so the customer doesn't have to. We debate the small stuff, knowing that even the smallest detail matters to the customer, their clarity, and their trust in our product. We make sure that what is actually complex never feels that way to our customers. We edit ruthlessly, default information whenever possible, and eliminate unnecessary steps and boundaries. We anticipate our customers’ needs and are responsive to their actions.

Be approachable, fun, and consistent: We understand learning something new can be overwhelming. We do everything in our power to mitigate fear and make our customers feel accepted and empowered. We sell them the confidence needed to succeed and conquer.

Design with a light touch and a purpose: We start with the minimum necessary and build upward purposefully. We do not simply stick features on the page, but rather design them into the overall customer experience. Features that do not significantly benefit customers do not belong on the site.

Training can be done anywhere, anytime, on any device: We empower our users to train in their comfort zone and do everything in our power to provide them access anytime, anywhere, and on any device they want, 24 hours a day, 7 days a week.

Our Commitment

At all times, CBT Nuggets will conduct our business operations consistent with this Code of Conduct. At all times, CBT Nuggets will hold our employees, vendors, and business partners accountable under this Code of Conduct. This Code of Conduct is not meant to cover every possible situation, rather this Code of Conduct serves as a roadmap for our corporate responsibility. The specific areas highlighted in the following sections are demonstrative of our culture, and do not represent a finite enumeration of our values.

At CBT Nuggets, we take commitments seriously. We commit, and expect our employees, vendors, and business partners to commit, to this Code of Conduct.

Compliance with Laws, Rules, and Regulations

At CBT Nuggets we respect the rule of law and expect our employees, vendors, and business partners to as well. This means complying with ALL applicable laws, rules, and regulations, including all applicable international agreements, treaties, and international public law.

Data Protection

At CBT Nuggets we comply with all applicable data protection standards and use state-of-the-art technologies to secure personal information and other sensitive data. More information regarding our data protection practices can be found in our Privacy Policy (located at http://www.cbtnuggets.com/privacy).

Human Rights

At CBT Nuggets our whole business is about giving people the tools they need to achieve their dreams. This mission is impossible if basic human rights are not recognized and fully respected. A commitment to Human Rights is a commitment to combating discrimination, harassment, and violence in all of its forms. Complying with applicable laws is the bare minimum. We expect our employees, vendors, and business partners to be as dedicated as we are to promoting self-improvement and removing obstacles so that every person can enjoy freedom of association to safely express themselves and pursue their dreams.

Equal Employment Opportunity

At CBT Nuggets we expect that all employees will treat everyone with dignity and respect.

CBT Nuggets does not discriminate in regards to employment decisions, including, but not limited, candidate screening, and the hiring, promoting and discharging of employees, on the basis of race, color, religion, gender (sex), gender identification or expression, marital status, national origin, age, veteran status, sexual orientation, disability, genetic information, height, weight, compensation, familial status or any other characteristic protected by federal law or state law where CBT Nuggets has employees. CBT Nuggets will ensure that all employment decisions are based only on valid job requirements.

CBT Nuggets maintains an Affirmative Action Program in compliance with United States federal law.

Health & Safety

At CBT Nuggets we understand that our enterprise’s well-being depends on the aggregate of our individuals’ well-being. We take health and safety seriously and we believe that this commitment is critical to protecting human rights; unsafe or unsanitary conditions are an affront to human rights. CBT Nuggets encourages anyone with a Health & Safety concern to promptly come forward so injuries can be avoided.

Child Labor

At CBT Nuggets we do not employ any person under the age of 15 or under the age for completion of compulsory education, whichever is higher. We hold our vendors and business partners to these same standards and take a strong stance against the use of child labor which unnecessarily places lives at risk and deprives those children of their human rights.

Forced Labor

At CBT Nuggets we do not employ, engage, or support in any fashion the use of forced labor. This prohibition extends to bonded or indentured labor as well as prison labor and any other form of compulsory labor. CBT Nuggets stands firm against human trafficking in all forms.

International Community

At CBT Nuggets we respect and honor the norms of the international community and expect our employees, vendors, and business partners to as well. This means honoring the resolutions of the United Nations and other international organizations and cooperating with others to promote human rights and environmental sustainability as fundamental to our society. CBT Nuggets is a signatory of the UN Global Compact.

Anti-Corruption & Anti-Bribery

At CBT Nuggets we stand firmly against all forms of corruption and bribery. We are committed to conducting business in an ethical and transparent manner. We believe that corruption and bribery do nothing but present unnecessary risk and take away from our corporate vision of giving people the tools they need to achieve.

Conflict Minerals

At CBT Nuggets we are committed to complying with all legislation regarding conflict minerals, and we never source materials from conflict zones or accept materials from unknown origins. We expect this same commitment from our entire supply chain and believe this commitment is integral to our positions on Human Rights and Environmental Sustainability.

Environmental Sustainability

At CBT Nuggets we are dedicated to promoting environmental sustainability. Whether engaged in local riparian recovery efforts, donating to global conservation causes, or just approaching our daily activities, we remain committed to act responsible and think sustainable. CBT Nuggets is undertaking initiatives to promote greater environmental sustainability, such as encouraging the development and diffusion of environmentally friendly technologies.

All of our employees, vendors, and business partners are required to abide by this Code of Conduct, and we expect this Code of Conduct to be a living document that reflects our positions on those matters of corporate responsibility which often require greater visibility. As previously noted, this Code of Conduct is not an exhaustive list and should serve as a guide for employees, vendors, and business partners.

If you have any questions or concerns regarding this Code of Conduct, or if you believe that an employee, vendor, or business partner of CBT Nuggets is not abiding by this Code of Conduct, we encourage you to contact us at legalteam@cbtnuggets.com.

UK Modern Slavery Act Statement

The Modern Slavery Act 2015 (“the Act”) came into effect on 29 October 2015 and requires those entities carrying on a business or part of a business in the UK, supplying goods or services, and having annual turnover of £36 million or more to disclose information regarding the steps they have taken to eradicate slavery and human trafficking from their supply chain as well as within their own organization during the previous financial year.

UK Modern Slavery Act Statement

We are committed to responsible corporate citizenship and the highest ethical standards. In order to meet these standards, we establish and maintain systems and controls to ensure that neither slavery nor any other form of forced labor or human trafficking form any part of our supply chain.

Our Organization

CBT Nuggets is a leading provider of IT training solutions. Headquartered in Eugene, Oregon in the United States, we have offices across the American West and in Mexico. Our products include subscription access to stream content from our digital library as well as a physical server which contains our digital library. We are a government contractor and we work with individuals and institutions across the globe to help them achieve their IT training and certification goals. More information can be found in our Code of Conduct, found on our website located at www.cbtnuggets.com.

Our Values

We are committed to sourcing only quality products from only those suppliers who share our ethical values. Our Code of Conduct highlights our positions on an array of issues central to responsible corporate citizenship. Our employees, vendors, business partners, and especially our Learners, are encouraged to raise concerns and further the conversation as to how CBT Nuggets can continue impacting positive change.

Our Due Diligence

The success of CBT Nuggets is a reflection of the CBT Nuggets Content, which is produced in-house. Our physical product, a server containing the CBT Nuggets Content, is configured by installing our content on a pre-finished end item server. To guard against abuses, we require compliance provisions in our supply chain agreements that obligate our business partners to legal compliance as well as adherence to our Code of Conduct. We rely on the statements, representations, and certifications of our business partners.

Our Success

We only engage with reputable vendors, suppliers, and business partners. Should a critical area of non-compliance be discovered, we require an immediate response from our supplier indicating the plan for remediation of the issue or for termination of the underlying agreement. We continuously evaluate our compliance and monitoring programs to ensure we are operating within legal boundaries and industry norms.

We are proud to be united with our business partners and the international community to proactively prevent the evils of modern slavery and human trafficking from infecting our supply chain.

This Statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and constitutes our statement for the previous financial year (FY2017).