Code of Conduct
CBT Nuggets is a leading provider of IT training solutions for all levels of Learners. This Code of Conduct reflects our values as a business and a member of the community. CBT Nuggets expects all of our employees, vendors, and business partners to abide by this Code of Conduct.
Do it with passion or don’t do it at all: Everything we do, we do with infectious passion. If we do not believe in and are not excited about what we do, how do we expect our customers to be passionate?
Every customer touchpoint has a primary goal: We understand that our customer’s time is valuable. We strive to make each customer touchpoint or interaction have a primary goal. Every web page, email, direct mail, and phone call has a clearly defined purpose.
Be honest, direct, and real: We have real conversations and make real connections. We express an honest belief in our product.
Make the complicated simple: We do all the heavy lifting so the customer doesn’t have to. We debate the small stuff, knowing that even the smallest detail matters to the customer, their clarity, and their trust in our product. We make sure that what is actually complex never feels that way to our customers. We edit ruthlessly, default information whenever possible, and eliminate unnecessary steps and boundaries. We anticipate our customers’ needs and are responsive to their actions.
Be approachable, fun, and consistent: We understand learning something new can be overwhelming. We do everything in our power to mitigate fear and make our customers feel accepted and empowered. We sell them the confidence needed to succeed and conquer.
Design with a light touch and a purpose: We start with the minimum necessary and build upward purposefully. We do not simply stick features on the page, but rather design them into the overall customer experience. Features that do not significantly benefit customers do not belong on the site.
Training can be done anywhere, anytime, on any device: We empower our users to train in their comfort zone and do everything in our power to provide them access anytime, anywhere, and on any device they want, 24 hours a day, 7 days a week.