In her recent webinar, CBT Nuggets trainer Jamie Grettum showed you how to make your end-user training stick with five easy-to-remember hacks. If your team is working with Salesforce Classic, you know that learning the platform is a task best done one day at a time. Jamie discussed why you, as an admin, should take the time to fully train your organization on how to optimize your use of Salesforce.
Here are the hacks from Jamie’s webinar:
03:29 – Don’t train managers and leaders in the same session as their direct reports.
05:51 – Get leaders to present content.
08:30 – Push for clear expectations for usage from leadership