Your IT knowledge and skills make you a rock star at the office. There’s no question about it, so why not let lend your expertise to a good cause? Explore how you can start volunteering your IT skills today.
In honor of SysAdmin Day, we spent an entire week exploring the center of your universe — your ticketing system. We pointed to the hypocrisies, frustrations, moments of levity, and the simple etiquette. We also threw in a couple resources for your users, written by real, live IT pros, explaining the how and why of writing tickets to get work done. Enjoy.
Has an email ever come off as aggressive? Or an unexpected phone call as strange? It’s happened to us, which left us wondering if we could write out the social contract that is multimodal office communication. Here’s what we figured out.
Let’s face it. You were probably just chatting or texting with someone whose desk you can see from yours. That’s life. But, work is still work, and sometimes you need to be professional via chat. With some remote jobs actually performing interviews via chat, this is a good time to brush up on your professional chat etiquette.
World-class triathlete Evan Pardi lives to train, just like you. In this 30-minute webinar, Evan shared a few secrets about preparing and executing a training plan, and also how training for a triathlon isn’t so different from IT training.
We’re all hypocrites when it comes to ticketing systems. While we expect users to write a ticket completely bereft of useful information, we expect more from those within the pipeline. Your colleagues will have basic expectations of how to write the perfect tickets and notes. Here’s how.
You will inevitably have to write a ticket. In fact, I insist that you write a ticket. If you do not write a ticket, then you will not get done what you need to get done. However, the same goes for an improperly written ticket. Here’s what you need to know to write the perfect ticket. Thanks for contacting IT support.
If you regularly use a ticketing system, you know that not all tickets are created equal. Some are long. Others are short. A few leave you scratching your head. And every so often “the Unicorn” appears in your queue: The perfect ticket.
This week, we explored the home labs you need to get the (virtual or physical) hands-on experience you need to truly elevate your training and IT career. We provided tips and tricks and even guided you through a little home shopping, IT pro style.
We may not have rotating stages filled with items priced to sell, but we do offer some guidance on where you can buy the gear you want and need to build a home lab all your buddies in IT will drool over. Knowing is half the battle. So, get in the know!