If you’re an IT training manager, either in title or role, then you might have a perfect-world scenario that looks like this:
- You make an investment in CBT Nuggets online training.
- Send out the login information to your team with your expectations.
- Sit back and watch your team ravenously consume the best IT training available.
- Everyone passes their certification exams, they resolve increasingly more difficult tickets at alarming rates, and demand even more knowledge.
That’s in a perfect world. In the real world, stuff breaks, your team needs to fix it, maintenance needs to happen, tasks pile up, and all of a sudden, training falls by the wayside. Because you’ll likely need to be more proactive in this less-than-perfect world, here are a few ways to create your own training utopia.
It starts with establishing goals, and ends with reporting the adherence to those goals with the data from your training dashboard and advanced individualized metrics available from accountability coaches.
Establish Goals and Communicate Them to Your Team
Reports merely gauge the success of established goals, so your training plan should start with manageable goals for each team member, based on their individual career goals and role in the company.
Once you’ve established the goals, answer these questions, and communicate them to your team:
- What are your training expectations for your team? What courses should they complete?
- What’s the timeframe for them to complete these goals?
- What is your measure of success?
- How will you track their progress?
Once you’ve communicated your expectations, answer the “why” question: Why should your team train?
Seek Commitment Over Compliance
Your team members are adults. And if they’re not, then that’s not only unethical, but also illegal. We’ll assume your team members are adults, so you should seek commitment over compliance from them.
“Because I said so” isn’t the best approach. Training is so much easier to sell when you frame it as something that furthers their own career goals — because that’s exactly what it is. Company-paid training is like getting a college scholarship. It’s free education. Sure, your team will have to put in the hours to learn the material, but once they’ve acquired the knowledge or earned the certification, that’s theirs to take with them.
Company-paid training also isn’t as common as you might think. Just poke around the Spiceworks, Reddit, or Tech Exam forums. You’ll see that training isn’t the standard. A recent Spiceworks study confirms this, reporting that nearly half of companies don’t have a training budget for their IT professionals.
When having conversations with your team, emphasize the commitment of training to the company and their own career, and let them be part of the decision-making process. So, seek commitment over compliance.
Now, that you’ve effectively communicated the “what” and “why” of training, it’s time to track progress.
Track Your Team’s Progress
Team Training Reports. Every CBT Nuggets team account administrator has a suite of tools at their disposal to track their team’s progress, including training and completion reports.
The training report compiles the number of training hours your team watched, how many videos and which courses they accessed. In addition, the completion report shows which videos or courses they completed.
This level of reporting will help you gauge who has completed their training, and help you determine, at a high-level, whether your team is on track.
If you want a personalized, in-depth report, then you should work with one of the CBT Nuggets accountability coaches — a service available to every subscriber.
Accountability Coaching Reports. Accountability Coaching is one of the best resources available to you with your CBT Nuggets subscription. Our coaches can help you plan a training program, keep your team on track, and pull detailed progress reports.
With Accountability Coaching, you have access to more in-depth reports that show detailed completion reports for all the courses that your team members have watched. At this level of granularity, if someone even clicks into a course, it’ll show up in a report. All you have to do is connect with one of our accountability coaches to get these incredibly detailed reports.
Use the Transparency of Reporting as a Motivator
Your team knows their goals and timeframe for completion. Reporting allows you to see which members of your team are progressing satisfactorily, and which are falling behind. Transparency of this data serves as an effective tool to motivate regular training.
Transparency isn’t all bad. It helps you as a training manager to customize your approach for training.
Properly structured incentive programs can increase employee performance by 44 percent. You can use the advanced reporting tools to see who isn’t training, but more importantly, to reward the people who are.
Put Numbers Behind Your Investment
Finally, you’ve made an investment in training, which means you’ve made an investment in the careers of your team. How do you show a return on your investment? Data.
Reporting is one of the best ways to tell how your team is progressing, so make sure you’re using the full suite of CBT Nuggets reporting tools to their fullest capabilities, including the training dashboard and advanced individualized metrics available from accountability coaches.
Sign in to your training dashboard or contact an accountability coach today!
If you’re not a subscriber, sign up for your free week to start your own training utopia.