CBT Nuggets trainer Jeremy Cioara has completed his Cisco CCNA Collaboration 210-060 CICD course, which is a blend of networking, voice, and video skills and knowledge. During his 54-video course, Cioara focuses on topics including moving from analog to digital, CME and CUCM, QoS tools, creating a phone directory, and much more.
We asked Jeremy to tell us about his new course.
Q: Why should companies train their IT professionals in this technology? What value does it bring? Collaboration is “the thing” these days — it’s the “wood putty” that fills in the cracks of our fragmented businesses in an “always on” culture. Employees are telecommuting from home, on the road, and scattered around the world. Simple dial-in conferences suddenly lack a sense of personal connection. So… Voice over IP (VoIP) is now “old news” — we’ve been able to send audio over the network for decades.
Now… Collaboration is the combination of VoIP, Telepresence, Shared data (files, whiteboards, whatever) in a virtual meeting room that can combine people from all corners of the world into a seamless system making them feel as though they are sitting in the same meeting room. The value it brings is somewhat intangible since it’s hard to measure the value of connection.
Specifically, CICD lays the VoIP foundation to the Collaboration system. Yes, Collaboration is so much more than VoIP, but it’s built with the same foundation servers and components that powered the VoIP system in the old CCNA Voice certification. In a nutshell, CICD is the encapsulation of the entire “old” CCNA Voice certification. CIVND is the “next level” (and the second exam required to achieve CCNA Collaboration certification) that brings telepresence (a.k.a. high-end video conferencing) to the table.
Q: From a learner perspective, what did you keep in mind when creating this course? CICD has no prerequisites. This is one of the things at the forefront of my mind. I wanted to create a course that anyone could walk into, see value, and learn some great information. Likewise, building an IP Telephony system is just cool. It’s fun. It’s exciting. And you’ll find exactly that in the course. It’s a little bit longer (more than 50 Nuggets) for good reason… You won’t want to stop!
Q: Any out-of-the-box tips for learners to get the most out of your course? Heck yeah! This one is a no-brainer! Kill two birds with one stone: Dive into the AWS Essentials course and learn enough about cloud servers to spin up your own Cisco CUCM server on AWS that is publicly accessible. Buy a bunch of cheap IP phones (and maybe some not-so-cheap telepresence phones), and put them at your house, your neighbor’s house, a friend’s house… You get the idea. Build a sweet collaboration system as a proof-of-concept and then throw it on your resume:
“Built a nationwide Cisco Collaboration system”
And why not? Go on Twitter, make a friend in another country, send him a $15 Cisco 7940 IP Phone and change “nationwide” to “worldwide!”
Q: What’s one real-world application someone can expect to use, thanks to this course? The boring, but correct answer here is, “Set up a in-office Voice over IP (VoIP) telephone system.”
Q: What was your favorite Nugget to create? You ask the impossible. They’re all my favorite.
But if you want my favoritest of the favorites… Probably Nuggets 30-35 or 40-42. They are all very practical, very hands-on Nuggets about setting up phones in CME or CUCM.
Q: What’s the ONE thing you hope learners take away from this training? An unstoppable passion for Cisco Collaboration and the technology we can use to bring the fragmented world back together… At least from a technology perspective. 😉