Most IT pros are smart, talented, and versatile; and do a superb job of keeping things running smoothly, as well as saving the day when needed. But IT pros aren’t miracle workers, despite what non-IT folks might think.
For example, CBT Nuggets trainer Shawn Powers said that he can’t count the number of times people have asked him about how to fix their computers. He tries to help when he can, but said he usually ends up referring them to a computer repair shop. Because you know, there is a difference between IT and computer repair.
With that in mind, we asked some of our rock star trainers what they wish everyone knew about IT/IT pros. Other than “we don’t know the answer to everything,” which all of them said in some way or another, here’s what they shared:
- “We’re aren’t antisocial. We totally do things outside of IT, like sports, etc.” – Garth Schulte
- “IT can be what you want it to be. It can be fun and engaging; exciting and new; challenging and evolving. Or it can be something that’s boring and that you end up hating. The choice will always be yours.” – Chris Ward
- “If there’s an area that interests you, ride it out. If you aren’t interested in something, you will get bored and won’t continue in IT. Or you won’t do it very well.” – James Conrad
- “I think there’s a perception that IT pros are control freaks because of things like permissions and access. It’s more about protecting the company.” – Brian Alderman
- “The hours. The hours involved studying and training; troubleshooting; maintaining… It’s a lot more than people think. You can easily spend 10-12 hours a day without knowing it.” – Keith Barker
- “It’s nothing like you see in the movies. It’s usually not flashy or glamorous. Take coding, it’s a lot of typing, retyping, and re-doing things. It’s tedious at times.” – Ben Finkel
Don’t hold back… What do you wish you could tell everyone about IT or being an IT pro?