Introducing a new course from CBT Nuggets, “ITIL®: Foundation Level.”
In this course, trainer Michael Shannon covers the most recent version of ITIL®, 2011. Michael explains what ITIL® (Information Technology Infrastructure Library) is, how it works, and how organizations can benefit from implementing it.
Learn about all components of the ITIL® service lifecycle, from strategy through continual improvement. With a mix of real-world examples and hypothetical situations, this course is the perfect way to get comfortable with ITIL®.
ITIL® is a registered trademark of AXELOS Limited.