Cisco CCVP Certification Package

What You'll Learn

• Video 1: The Final Word: Certification Preparation|32:51

  With every new program, there is typically an included "Read Me First" text file. In the same sense, consider this nugget the "Watch Me First" of the series. This nugget presents the strategies you can use for getting the most from the series, changes to the Cisco certification program, and the ideal lab equipment to use for the series.

• Video 2: Understanding the Building Blocks: Gateways, Gatekeepers, IP-to-IP Gateways, Voice Protocols|30:37

  Since the Gateway/Gatekeeper series is typically viewed near the end of the CCVP certification program, an understanding of the major equipment "building blocks" is necessary. This nugget is dedicated to a discussion of the building blocks of a voice network: voice gateways, gatekeepers, IP-to-IP gateways, and voice protocols.

• Video 3: Understanding the Building Blocks: Call Control Agents, Deployment Scenarios|27:56

  The building block discussion from the previous nugget concludes with an understanding of the supported Cisco call control agents and models.

• Video 4: Voice Protocols: Understanding and Implementing MGCP|25:50

  There are currently three voice signaling protocols which can start, end, and control VoIP calls: MGCP, H.323, and SIP. This nugget is dedicated to the first of these protocols: MGCP. Jeremy walks through purpose behind MGCP and reasons you would use this protocol in your network. The discussion then gets deeper as you explore MGCP messaging and call flows.

• Video 5: Voice Protocols: Understanding and Implementing MGCP, Part 2|48:39

  The discussion of MGCP turns practical as Jeremy moves into the MGCP general configuration process. This nugget gives special attention to MGCP backhaul configurations, which are commonly used to control ISDN PRI-based QSIG configurations.

• Video 6: Voice Protocols: Understanding and Implementing H.323|37:52

  Because of its maturity and flexibility, H.323 is the default voice signaling protocol on all Cisco routers. In this nugget, Jeremy walks through purpose behind H.323 and reasons you would use this protocol in your network. Following in suite with the MGCP discussion, you will then explore H.323 messaging and call flows.

• Video 7: Voice Protocols: Understanding and Implementing H.323, Part 2|50:48

  H.323's peer-to-peer design opens the door to a plethora of configuration potential. This nugget moves from one practical, real-world configuration to the next as you implement Cisco CallManager (CCM) dial-peer redundancy, multiple codecs per dial-peer, a variety of voice service parameters, toll bypass configuration, integration of H.323 gateways with CCM, and DTMF relay options.

• Video 8: Voice Protocols: Understanding and Implementing SIP|45:59

  The Session Initiation Protocol (SIP) is poised to be the TCP/IP of the voice world. In this nugget, Jeremy looks at what is currently happening with the SIP protocol and its future. In addition, the nugget explores basic SIP configurations from both the voice gateway and Cisco CallManager perspective.

• Video 9: Legacy Connections: Analog PSTN Connectivity|37:00

  In today's world, every VoIP network must eventually end. All voice roads will eventually lead you to the Public Switched Telephone Network (PSTN). This nugget focuses on allowing analog connectivity to the PSTN through Foreign Exchange Office (FXO) and Direct Inward Dial (DID) interfaces. In addition, Jeremy explores the use of Centralized Automated Message Accounting (CAMA) lines for emergency call trunks.

• Video 10: Legacy Connections: Digital PSTN Connectivity|32:20

  While analog PSTN connectivity runs rampant in the small business realm, larger organizations use digital trunk lines to handle a larger volume of calls. In this nugget, Jeremy looks at the digital PSTN connectivity options, then explores the configuration of each of the supported digital trunks: ISDN PRI, T1 CAS, and E1 R2.

• Video 11: Legacy Connections: Analog PBX Interconnections|23:55

  As an organization begins to inch towards a VoIP deployment, they will often set up a small VoIP pilot network to prove the concept. Often, this pilot network will connect to the existing PBX system using smaller analog trunks. This nugget discusses the use of these analog connections to bridge the VoIP and Time-division Multiplexing (TDM) realms.

• Video 12: Legacy Connections: Digital PBX Interconnections|51:58

  As pilot VoIP deployments grow larger, analog lines no longer do the job. PBX interconnections quickly move into the digital phase, which is discussed in this nugget. In addition, once you have mastered digital PBX connections, you can move the network into a Tie-Line replacement phase allowing you to begin seeing cost savings immediately!

• Video 13: Voice Gateways: VoIP Fax and Modem Considerations|32:29

• Video 14: Voice Gateways: Dial Plans and Dial Peers|39:59

  Dial plans are the core of the VoIP network. In this nugget, Jeremy discusses the best practices behind designing a dial plan and the critical concepts of inbound and outbound dial-peer matching.

• Video 15: Voice Gateways: Digit Manipulation|56:43

  As a Cisco VoIP engineer, you need to be able to change dialed numbers (DNIS) or caller id information (ANI) to meet the company requirements. This nugget discusses the concepts behind digit manipulation.

• Video 16: Voice Gateways: Digit Manipulation, Part 2|30:46

  The digit manipulation fun continues as Jeremy puts the concepts learned in the prior nugget to practice with translation rule configurations.

• Video 17: Voice Gateways: Call Admission Control|45:10

  While Quality of Service (QoS) protects the VoIP traffic from data, how are you able to protect VoIP traffic from other VoIP traffic? The answer lies in Call Admission Control (CAC) mechanisms. In this nugget, Jeremy walks through the many methods of CAC available on Cisco devices.

• Video 18: Voice Gateways: Understanding and Implementing Class of Restriction (COR)|32:19

  Not everyone can call everything. Call restrictions have been a standard part of telephony systems since decades past. Cisco implements call restrictions on voice gateways through a concept known as Class of Restriction (COR). In this nugget, Jeremy explores the ideas and configurations behind COR.

• Video 19: Voice Gateways: Implementing SRST/MGCP Fallback|27:13

  In the case of catastrophic WAN failures, your voice gateway may need to step up to support IP Phones typically handled by Cisco CallManager. This is a feature known as Survivable Remote Site Telephony (SRST), which is covered in this nugget.

• Video 20: Voice Gateways: Managing DSP Resources|35:13

  Digital Signal Processors (DSPs) are the little engines that run the voice network. These oft forgotten devices can come back to haunt you when it's time to add advanced VoIP features such as transcoding, conferencing, and media termination points.

• Video 21: Voice Gateways: TCL Scripts and Voice XML|11:00

  Tool Command Language (TCL) scripts and Voice XML allow you to add functionality to your voice network that is not built in to the Cisco devices. In this nugget, Jeremy walks through the implementation of TCL scripts on a Cisco voice gateway.

• Video 22: Gatekeepers: Functionality and Network Integration|36:10

  The voice gateways have been left behind as all attention now turns to the H.323 Gatekeeper of the voice network. This nugget discusses the place, purpose, and concepts behind the H.323 Gatekeeper device.

• Video 23: Gatekeepers: Basic Configuration|32:24

  The Gatekeeper concepts now turn into the practical configuration. In this first Gatekeeper configuration nugget, Jeremy walks through the basic implementation of H.323 Gatekeepers and adds voice gateway integration.

• Video 24: Gatekeepers: Advanced Configuration|47:22

  The Gatekeeper configuration continues as Jeremy tackles multiple Gatekeeper zone implementations, Gatekeeper CAC, Directory Gatekeepers, CallManager integration, and Resource Availability Indicator (RAI).

• Video 25: IP-to-IP Gateways: Concepts and Configuration|24:00

  The IP-to-IP Gateway is a concept created by Cisco, which allows you to divide your voice network from others. In this nugget, you will learn the purposes behind the IP-to-IP Gateway and its foundation configuration.

• Video 26: A Final Word: GW/GK|05:08

  A Final Word is a nugget dedicated to those focused on the Cisco GW/GK certification exam. In this nugget, Jeremy walks through key study points and relates his own exam experiences.

• Video 27: Introduction to Quality of Service|34:48

• Video 28: The Cisco MQC Building Blocks|27:31

• Video 29: Classification and Marking (Part 1)|38:01

• Video 30: Classification and Marking (Part 2)|46:34

• Video 31: Congestion Management: Concepts and Design|33:00

• Video 32: Congestion Management: Implementation|36:03

• Video 33: Congestion Avoidance: WRED|38:34

• Video 34: Link Efficiency Tools|34:54

• Video 35: Implementing QoS on Catalyst Switches|39:08

• Video 36: Traffic Policing|35:04

• Video 37: Traffic Shaping|41:38

• Video 38: Proactive QoS - Tapping the Features of SAA|29:26

• Video 39: The Big Picture: QoS Design Strategies|37:45

• Video 40: The Magic of AutoQoS|22:10

• Video 41: IP Telephony: Cisco Certification and Getting the Most from this Series|23:08

  With every new program, there is typically an included "Read Me First" text file. In the same sense, consider this nugget the "Watch Me First" of the series. This nugget presents the strategies you can use for getting the most from the series, changes to the Cisco certification program, and the ideal lab equipment to use for the series.

• Video 42: Foundations: Troubleshooting Cisco Voice|35:55

  Moving into a realm of troubleshooting requires a big picture perspective and plan. This nugget discusses the broad areas of troubleshooting on the voice network and the systematic process used to work through the issues you may encounter.

• Video 43: Foundations: Gathering Troubleshooting Information|35:46

  Cisco includes many troubleshooting tools with the CallManager platform. In this nugget, Jeremy walks through many of the tools you have at your disposal for troubleshooting

• Video 44: Foundations: Gathering Troubleshooting Information, Part 2|37:29

  The troubleshooting tool discussion continues as you move from the 10,000 foot overview to specific focus on the Real Time Monitoring Tool (RTMT), CallManager trace files, and the Cisco Voice Log Translator (VLT).

• Video 45: CCM Troubleshooting: Endpoint registration|35:54

  One of the most common areas of troubleshooting in a VoIP network are the IP Telephony endpoints. Phones can become unresponsive or endlessly boot cycle. This video discusses the Cisco IP Phone boot process and expores the troubleshooting mindset necessary to solve challenges with these devices.

• Video 46: CCM Troubleshooting: Server operation|23:51

  If the CallManager servers are not stable, nothing is stable! In this nugget, Jeremy discusses the process to ensure the CallManager servers stay online and methods to continually monitor their performance.

• Video 47: CCM Troubleshooting: Security Issues|30:41

  VoIP security can be quite complex. With anything complex, a variety of troubleshooting can emerge. This nugget discusses the concepts and process behind VoIP security.

• Video 48: CCM Troubleshooting: Security Issues, Part 2|23:15

  The VoIP security realm continues as we build on the foundations laid in the previous nugget by discussing specific methods used to troubleshoot VoIP security issues.

• Video 49: CCM Troubleshooting: Database Replication|33:56

  The Cisco CallManager database is at the core of the entire VoIP network. Whether you are using Microsoft SQL Server 7.0/2000 (CallManager versions 3 and 4) or IBM Informix Dynamic Server (IDS - CallManager versions 5, 6, and 7), a failing database replication can cause an outage for thousands of phones. This nugget is dedicated to diagnosing and repairing database replication issues in your CallManager cluster.

• Video 50: CCM Troubleshooting: LDAP Replication|34:16

  Many people are suprised when they find out Cisco CallManager supports a user database. Why would you need a user database for IP Phones? Watch this nugget to find out! In this nugget, Jeremy discusses integration options and troubleshooting steps for a local and/or LDAP user database.

• Video 51: CCM Troubleshooting: Gateway Communication|40:16

  Our attention now turns from CallManager to gateway troubleshooting. More specifically: MGCP gateway troubleshooting. Cisco CallManager uses MGCP to gain complete control of gateways configured for MGCP. This centralizes your configuration and eases the administrative burden from your end. In this nugget, Jeremy goes WAY beyond basic MGCP configurations and pulls out Wireshark to analyze and troubleshoot CallManager to gateway communication using MGCP.

• Video 52: CCM Troubleshooting: Call Failures|42:11

  Outside of IP Phone registration issues, call routing failures are the most common troubleshooting issue you will encounter in the VoIP network. This nugget focuses around troubleshooting call routing failures in a single-site, single-cluster environment. Topics focus around CCM digit analysis, partitions and calling search spaces, translation patterns, and more.

• Video 53: CCM Troubleshooting: Call Failures, Part 2|33:25

  The call failure troubleshooting discussion moves to calls outside your cluster. In this nugget, Jeremy focuses on MGCP and H.323 gateway concepts and troubleshooting steps.

• Video 54: CCM Troubleshooting: Call Failures, Part 3|43:27

  In this final call troubleshooting nugget, you will focus on CallManager-specific troubleshooting areas. These include troubleshooting caller-id, secondary dial-tone, one-way audio, dead air, and ringback.

• Video 55: CCM Troubleshooting: Call Routing|24:32

  Just like data packets, correct routing of voice calls is essential. This nugget highlights major troubleshooting areas for CCM call routing including TEHO issues, call disconnects, and proper data to PSTN network fallback.

• Video 56: CCM Troubleshooting: Gatekeeper Communication|37:28

  H.323 Gatekeepers have the ability to simplify the network configuration and management for your VoIP environment. In this nugget, Jeremy discusses the concepts behind H.323 Gatekeepers, Gatekeeper configurations, and the troubleshooting process.

• Video 57: Network Troubleshooting: Voice Quality Issues|48:58

  Quality of Service (QoS) issues can quickly destroy a VoIP network. This nugget is dedicated to looking through key QoS requirements and configurations, along with QoS troubleshooting methods.

• Video 58: Cisco Unity: Integration Issues|47:39

  The Cisco Unity voicemail system is really the "black sheep" of the CCVP certification track since Cisco did not include any exams tailored to the Unity system. In this nugget, Jeremy goes beyond basic Unity troubleshooting to explore foundation Unity - CallManager integration, then walks through common Unity troubleshooting topics: Message Waiting Indicators (MWIs), Call Transfer issues, and Unity Subscriber settings.

• Video 59: Resources: CTI and Media Resource Troubleshooting|33:51

  New troubleshooting areas unfold as you integrate your CallManager system with outside applications and resources using Computer Telephony Integration (CTI) and media resource management. This nugget explores the functions of CTI and media resources in a CallManager cluster, then walks through troubleshooting steps.

• Video 60: A Final Word: TUC Certification Prep|05:41

  In this "Final Word" nugget, Jeremy gives some last minute test advice for those seeking to pass the Cisco TUC certification exam. Good luck!

• Video 61: Fundamentals: Introduction to Cisco Unified Communication and CallManager|33:57

  In this opening nugget, Jeremy introduces the Cisco CallManager product and explains how it fits into the Cisco Unified Communications strategy.

• Video 62: Fundamentals: CallManager Clustering Strategies|41:19

  Design, design, and more design!" In order for you to proficiently deploy the Cisco CallManager, you must keep the big-picture design in mind. This nugget walks through CallManager clustering and deployment strategies.

• Video 63: Fundamentals: Installing / Upgrading Cisco CallManager|25:21

  The installation of CallManager has been heavily automated to be a fairly simple process. However, in order to best optimize each server, there are a number of post-installation procedures to use. This nugget discusses the installation process, post-installation procedures and CallManager upgrade strategies.

• Video 64: IPT Devices: Cisco IP Phones and Other End Devices|22:54

  One of the best things you get when you move to a VoIP network is a new phone! And boy are there plenty of them. Join Jeremy as he discusses the Cisco IP Phones available for each business need.

• Video 65: IPT Devices: Cisco IP Phones and Other End Devices, Part 2|35:11

  The discussion of IP telephony endpoints continues with the "specialty" products. In addition, this nugget discusses the IP Phone boot process, which is critical to troubleshooting.

• Video 66: IPT Devices: Configuring CallManager to Support IP Phones|28:36

  It's time to make some phones ring! This video talks through the initial deployment of IP Phones through system-level configurations focusing on configuring Device Pools.

• Video 67: IPT Devices: Configuring CallManager to Support IP Phones, Part 2|45:53

  The initial deployment of a local CallManager network continues as Jeremy walks through the Device Pool configuration, adds phones to the network manually and then goes through the auto-registration process.

• Video 68: IPT Devices: Creating and Managing IP Telephony Users|20:18

  Unlike the routing and switching realm, CallManager allows the users to help when configuring the voice network! This nugget walks through the configuration of user accounts and the CCMUser web pages, which allow users to manage many functions on their own phones.

• Video 69: IPT Devices: Bulk Management using Cisco BAT|35:06

  IP Phones are like rabbits...it doesn't take too long before hundreds of them are running around the network. To manage all these devices, Cisco gives us the Bulk Administration Tool (BAT). In this nugget you'll learn how BAT can perform bulk additions, deletions and modifications to the IP Phones on your network.

• Video 70: IPT Network Integration: Catalyst Switches|23:13

  As the connection point in the network, Cisco switches act as the first contact between the IP Phone and the rest of the world. They plays three crucial roles which are discussed in this nugget: Power over Ethernet (PoE), Voice / Auxiliary VLAN support and Quality of Service (QoS) management.

• Video 71: IPT Network Integration: Gateways and Trunks|38:56

  In addition to upgrading Catalyst switches, Cisco routers also need improvements to integrate into the VoIP enterprise. This nugget discussion expands on the CVOICE series by explaining the process of integrating voice routers into the CallManager environment.

• Video 72: Route Plan: Understanding Route Plan Basics|49:52

  Calling between phones is only exciting for so long...it's time to reach out and touch someone! This nugget discusses the foundations of the CallManager route plan process including the integration of Route Patterns, Route Lists, Route Groups and Devices into a unified call flow.

• Video 73: Route Plan: Route Filters, Transformations, and Translations|21:19

  This nugget builds on the previous route plan foundations by adding in the concepts and configuration of Route Filters.

• Video 74: Route Plan: Route Filters, Transformations, and Translations, Part 2|41:10

  As calls flow through different types of networks, it becomes necessary to transform the Caller-ID and dialed number information. Join Jeremy as he explains the concepts behind Calling and Called Party Transformations.

• Video 75: Route Plan: Hunt Groups and Call Coverage|26:14

  If you have ever worked in a call center, you have experienced the results of a Hunt Group. In this nugget, Jeremy implements hunting in the CallManager system to distribute calls to groups of employees.

• Video 76: Route Plan: Partitions and Calling Search Spaces|34:14

  Voice administrators need to block certain phones from calling certain numbers, just as they might restrict access to certain data on a network. CallManager implements its class of control system through Partitions and Calling Search Spaces (CSSs). This nugget discusses the foundations of Partitions and CSSs as well as presenting a practical example showing calling restrictions in use.

• Video 77: Route Plan: Partitions and Calling Search Spaces, Part 2|34:29

  Partitions and Calling Search Spaces (CSSs) are used for more than just simple calling restrictions. This nugget discusses the best-practice applications of Partitions and CSSs as well as many of the additional uses of these features.

• Video 78: Route Plan: Time of Day Routing|26:06

  At 7:59 am you attempt a long distance call and find that you are denied. One minute later, you try the call again and it goes through. You have just experienced the effect of Time-of-Day Routing. This is another use of Partitions and Call`ing Search Spaces, which is discussed in this nugget.

• Video 79: Route Plan: AAR and SRST|43:41

  Companies using the Centralized Deployment model with CallManager experience unique challenges when interoffice WAN links fail or run out of bandwidth. This nugget discusses two Cisco-engineered solutions to these issues: Automated Alternate Routing (AAR) and Survivable Remote Site Telephony (SRST).

• Video 80: VoIP Features: Media Resources|41:53

  The voice network is like a car engine: it takes many working pieces to make it run. Some of those pieces are the Media Resources. These are resources such as Conference Bridges (CFB), Media Termination Points (MTP) and Transcoders. This nugget talks about managing these resources and taking advantage of Digial Signal Processors (DSPs) in your CallManager environment.

• Video 81: VoIP Features: Using IP Phone Features and SoftKey Templates|20:53

  Welcome to Phone Feature Madness! In this nugget, Jeremy starts the journey through many of the common phone features you can use in CallManager networks. This nugget focuses specifically on Hold, Redial, Transfer, Call Waiting, Shared Lines, Softkey Templates and CallBack.

• Video 82: VoIP Features: Using IP Phone Features and SoftKey Templates, Part 2|34:38

  The Phone Feature Madness continues as Jeremy walks through Call Park, Call Pickup, Call Join, Direct Transfer and XML IP Phone Services.

• Video 83: VoIP Features: Extension Mobility and Dialing Codes|40:50

  One of the unique features to IP Telephony is Extension Mobility. This allows users to log in and log out of IP Phones just like they do Windows desktops. Their "phone profile" then follows them between different phones. This nugget shows the process to plan and implement Cisco Extension Mobility features.

• Video 84: VoIP Features: Using the Cisco Attendant Console|35:40

  Have you ever seen the console that receptionists use in traditional telephony systems? There are a billion different buttons, features and functions that take hours of training to master. Wouldn't it be great if there was a better way? Oh wait...there is! Welcome to the world of Cisco Attendant Console. An on-screen, drag-n-drop, feature-ramma of receptionist functionality...that's what this nugget is all about.

• Video 85: VoIP Features: Configuring Cisco IP Manager Assistant|30:44

  In larger organizations, managers and assistants work closely together to manage incoming phone calls. That's why Cisco developed the IP Manager Assistant (IPMA) utility, which resembles the Attendant Console in many ways. In this nugget, Jeremy walks through the purpose behind, and configuration of, this utility.

• Video 86: CCM Security: Foundation Operating System|31:24

  CallManager 4.x versions run on the Windows Server platform. While this is not necessarily a bad thing (really), it does introduce many security concerns. This nugget is dedicated to enhancing the security of CallManager's foundation Windows Server operating system.

• Video 87: CCM Security: Multi-Level Administration|21:15

  By default, CallManager authenticates users using the local Windows Server user database. This leads to all-or-nothing access permissions within CallManager. Most larger networks want a more granular system of access permissions. Granularity is the role of the Multi-Level Administration (MLA) function of Cisco CallManager. This nugget is dedicated to describing and implementing this function.

• Video 88: Voice Security: Toll Fraud Prevention and IP Phone Security|25:55

  While Toll Fraud is not as common as it used to be, it is still an area of security that must be addressed in today's phone networks. In this nugget, Jeremy discusses the scandalous methods used to achieve Toll Fraud and measures you can put in place to prevent it. In addition, Jeremy begins to move into areas of security on the IP Phone itself.

• Video 89: Voice Security: Cryptography Basics|33:57

  While Toll Fraud is not as common as it used to be, it is still an area of security that must be addressed in today's phone networks. In this nugget, Jeremy discusses the scandalous methods used to achieve Toll Fraud and measures you can put in place to prevent it. In addition, Jeremy begins to move into areas of security on the IP Phone itself.

• Video 90: Voice Security: IP Phone Authentication and Encryption|39:17

  While Toll Fraud is not as common as it used to be, it is still an area of security that must be addressed in today's phone networks. In this nugget, Jeremy discusses the scandalous methods used to achieve Toll Fraud and measures you can put in place to prevent it. In addition, Jeremy begins to move into areas of security on the IP Phone itself.

• Video 91: CCM Management: Getting Familiar with Management Tools|26:41

  Part of the ongoing maintenance of Cisco CallManager is managing and monitoring the CallManager server performance. This nugget presents two tools to monitor this area: the Microsoft Performance Monitor and Cisco's Real-Time Monitoring Tool.

• Video 92: CCM Management: Alarms and Traces|23:03

  To assist with in-depth troubleshooting, Cisco provides the CallManager Serviceability Alarm and Trace functions. In this nugget, Jeremy explores this functionality and gives multiple scenarios where each function can be used.

• Video 93: CCM Management: Call Detail Records|21:23

  Unbelievably, Cisco CallManager ships with sophisticated Call Detail Record (CDR) analysis software known as CDR Analysis and Reporting (CAR). This software allows you to report on many key areas of the IP Telephony network such as the Top N callers or the utilization of gateways and trunks. This nugget dives into this utility and demonstrates the potential of this software.

• Video 94: CCM Management: Miscellaneous CCM Management Tools|27:52

  It's time for the Miscellaneous CallManager Management Tool Grab Bag!!! In this nugget, Jeremy discusses many additional tools that you can use to manage and monitor CallManager activity. Some of these tools include the Dependancy Records, the Dialed Number Analyzer (DNA) and Quality Reporting Tool (QRT).

• Video 95: Bonus Video: Building a CCVP / CCIE Voice Lab Environment |18:41

  For those wanting to assemble a CCVP or CCIE Voice lab environment, you won't want to miss this nugget. Jeremy discusses the ideal lab hardware and software and gives some cost-savings tips on running

• Video 96: IP Telephony: The Vision and Cisco Certification|32:19

• Video 97: The World Today: Traditional Telephony|42:03

• Video 98: The World Tomorrow: Packetized Telephony|38:52

• Video 99: How Spoken Voice Becomes a Packet|40:32

• Video 100: Planning: Calculating Bandwidth for VoIP Calls|31:45

• Video 101: Home and Small Office Connections: Understanding Analog Interfaces|27:48

• Video 102: Home and Small Office Connections: Configuring Analog Interfaces|47:26

• Video 103: Medium to Large Office Connections: Understanding Digital Interfaces|29:47

• Video 104: Medium to Large Office Connections: Configuring Digital Interfaces|38:18

• Video 105: Specialty Connections: Handling Fax / Modem Over VoIP|17:29

• Video 106: Specialty Connections: CAMA/DID Trunks|07:16

• Video 107: Buying the Right Stuff: What Router, What Interfaces?|35:40

• Video 108: Resources: Understanding and Using DSP Resources|22:59

• Video 109: Design: IP Telephony Deployment Models|22:41

• Video 110: Dial-Peers: The Rest of the Story, Part 1|27:14

• Video 111: Dial-Peers: The Rest of the Story, Part 2|46:53

• Video 112: Dial-Peers: The Rest of the Story, Part 3|40:18

• Video 113: Advanced Dial Plans: Digit manipulation and transformations, Part 1|44:30

• Video 114: Advanced Dial Plans: Digit manipulation and transformations, Part 2|22:49

• Video 115: Advanced Dial Plans: Calling Privileges|24:09

• Video 116: Advanced Dial Plans: Best Practices|34:36

• Video 117: H.323 Gatekeepers: Key Terms and Concepts|24:11

• Video 118: H.323 Gatekeepers: Base Configuration|32:21

• Video 119: H.323 Gatekeepers: Call Admission Control|17:23

• Video 120: Voice Protocols: H.323 Concepts and Configuration|49:21

• Video 121: Voice Protocols: SIP Concepts and Configuration|35:53

• Video 122: Voice Protocols: MGCP Concepts and Configuration|28:40

• Video 123: Quality of Service: The Missing Piece|34:50

• Video 124: Quality of Service: The Missing Piece, Part 2|39:30

• Video 125: The Good Busy Signal: Call Admission Control|36:59

• Video 126: External VoIP Connections: Cisco Unified Border Element (UBE)|17:32

• Video 127: Wrap-Up: The Complete Network Design|38:28

• Video 128: Certification Preparation (two CCVP tracks)|06:33