South Bend Clinic & SurgiCenter, LLP Case Study

"Whether it be weekends, evenings, during the day, lunch hours, mornings, it doesn't matter - we have all of that training at our fingertips." - Bill Johnson, South Bend Clinic & SurgiCenterSouth Bend Clinic & SurgiCenter L.L.P. is a physician-owned healthcare clinic with 80 physicians and up to 700 end users, spread across 10 locations. They have an IT staff of 3 that supports 500+ PCs and 50 servers.Because of the combination of a small staff and a large network, each staff member is required to be versatile in their ability to deploy technology solutions when needed. In an environment like this, a single staff member may be required to spend all morning diagnosing an Exchange server issue and all afternoon working on Cisco routers. Flexibility is crucial. "We cover everything: SQL, database administration, Exchange admin, LAN and WAN admin and Cisco. Right now we're putting in an IP telephony project, a wireless project, a SAN solution, and we're redoing our data center," explained Bill Johnson, IT manager for South Bend Clinic.When asked how they are using their Nugget Archive Server training video library from CBT Nuggets, Inc., Johnson said, "It's like a just-in-time knowledge base. Because we have to know so much, and sometimes problems come up, we go to the Nugget Archive Server and find either the applicable video or video series, and that covers pretty much everything we're dealing with. We've gone through SQL, Citrix, Cisco, Microsoft; all of those."Before purchasing the Nugget Archive Server, the IT staff at South Bend Clinic was doing minimal training, primarily because they were unable to spare the time for off-site training classes. Johnson explained, "We're too busy, so I have to rely on the Nuggets to give me what I need. It works great, it works exactly the way it's supposed to."Using the training videos on their Nugget Archive Server has allowed the small staff at South Bend Clinic to more successfully manage a diverse IT environment. "It's absolutely a flexibility issue," said Johnson. Whatever work their job brings, the training on their Nugget Archive Server gives them the knowledge to do the job right, when the job needs to be done.

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CBT Nuggets, Inc. provides comprehensive training for certification exams from Microsoft®, CompTIA®, Cisco® and Citrix®, plus many other professional certification vendors. The training is designed to offer technical accuracy in conjunction with real-world analogies to promote understanding for beginners and experts alike.CBT Nuggets, Inc. is the leader in video-based IT certification training. Based in Eugene, Oregon, the company was founded in 1999 and is committed to providing quality educational training videos to the information technology industry. For more information, visit www.cbtnuggets.com.

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