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Microsoft MCDST Troubleshooting XP 70-271

Supporting Users and Troubleshooting XP
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This training covers the topics and concepts that map to Exam 70-271. When combined with exam 70-272, the two tests make up the certification track for the MCDST.

The Microsoft Certified Desktop Support Technician (MCDST) is designed to teach you the basics of the XP Professional Operating System and how to troubleshoot the OS, hardware, device drivers and fundamental network issues.

Instructor Todd Logan takes his time to cover all the information you'll need not only to pass the exam but to be able to do the job. Todd is our XP expert and you'll appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.

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Title Duration
 
Introduction to Exam Pack 70-271
Desktop Support training series overview.
 00:05:29
 
Attended and Unattended Installations of XP
Training content; Attended and Unattended Installations of XP
 00:33:58
 
Upgrade to Windows XP
Subject of training; Upgrade to Windows XP
 00:29:41
 
Manage Access to Files and Folders
Content of training; Manage Access to Files and Folders
 00:43:13
 
Connect to Local and Network Print Device
Training content; Connect to Local and Network Print Device
 00:36:04
 
Offline File Synchronization Management
Training content; Offline File Synchronization Management
 00:32:08
 
Hardware Devices and Drivers
Subject of training; Hardware Devices and Drivers
 00:52:00
 
Configure the User Environment
Training includes; Configure the User Environment
 00:51:26
 
Local Security Settings
Subject of training; Local Security Settings
 00:29:43
 
Local User and Group Accounts
Training includes; Local User and Group Accounts
 00:31:01
 
System Startup and User Logon Problems
Subject of training; System Startup and User Logon Problems
 00:32:54
 
Monitor and Analyze System Performance
Training includes; Monitor and Analyze System Performance
 00:33:16
 
Troubleshoot TCP/IP Issues
Subject of training; Troubleshoot TCP/IP Issues
 00:39:05
 
Name Resolution and Remote Connection Issues
Training includes; Name Resolution and Remote Connection Issues
 00:51:36
 
Configure and Troubleshoot Internet Explorer
Training includes; Configure and Troubleshoot Internet Explorer
 00:40:26
 
Remote Desktop and Remote Assistance
Subject of training; Remote Desktop and Remote Assistance
 00:33:32
Total Series Duration: 9 hours
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