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Microsoft MCDST Troubleshooting Apps 70-272

Supporting Users and Troubleshooting Apps in XP
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This training covers the topics and concepts that map to Exam 70-272. When combined with exam 70-271, the two tests make up the certification track for the MCDST.

The Microsoft Certified Desktop Support Technician (MCDST) is designed to teach you the basics of the XP Professional Operating System and how to troubleshoot the OS, hardware, device drivers and fundamental network issues.

Instructor Todd Logan takes his time to cover all the information you'll need not only to pass the exam but to be able to do the job. Todd is an XP expert and you'll appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.

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Title Duration
 
Introduction to Exam Pack 70-272
Microsoft desktop support training series overview.
 00:05:35
 
Configure and Troubleshoot Internet Explorer
Subject of training; Configure and Troubleshoot Internet Explorer
 00:30:37
 
Resolve Issues Related to Customizing Internet Explorer
Training topic; Resolve Issues Related to Customizing Internet Explorer
 00:32:47
 
Configure and Troubleshoot Office Applications
Subject of training; Configure and Troubleshoot Office Applications
 00:30:44
 
Resolve Issues Related to Customizing Office Applications
Training topic; Resolve Issues Related to Customizing Office Applications
 00:37:51
 
Configure and Troubleshoot Outlook Express
Training topic; Configure and Troubleshoot Outlook Express
 00:38:37
 
Resolve Issues Related to Customizing Outlook Express
Subject of training; Resolve Issues Related to Customizing Outlook Express
 00:38:50
 
Configure the Operating System to Support Applications
Subject of training; Configure the Operating System to Support Applications
 00:26:21
 
Resolving Issues Related to Usability
Training topic; Resolving Issues Related to Usability
 00:29:13
 
Identify and Troubleshoot Network Adapter Configuration Problems
Subject of training; Identify and Troubleshoot Network Adapter Configuration Problems
 00:37:21
 
Identify and Troubleshoot Remote Access Configuration Problems
Training topic; Identify and Troubleshoot Remote Access Configuration Problems
 00:36:45
 
Identify and Troubleshoot Problems Caused by Internet Connection Firewall
Subject of training; Identify and Troubleshoot Problems Caused by Internet Connection Firewall
 00:21:45
 
Identify and Troubleshoot Problems with Locally Attached Devices
Subject of training; Identify and Troubleshoot Problems with Locally Attached Devices
 00:33:13
 
Identify and Troubleshoot Problems Related to Security Permissions
Training topic; Identify and Troubleshoot Problems Related to Security Permissions
 00:35:47
 
Identify and Respond to Security Incidents
Training topic; Identify and Respond to Security Incidents
 00:26:54
 
Manage Application Security
Subject of training; Manage Application Security
 00:31:51
 
Service Pack 2 Installation and Application Compatibility
Subject of training; Service Pack 2 Installation and Application Compatibility
 00:35:44
 
Service Pack 2 New Features and Changes to Functionality
Training topic; Service Pack 2 New Features and Changes to Functionality
 00:38:59
Total Series Duration: 9 hours
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