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Microsoft Desktop Support PRO Windows Vista Enterprise 70-622

Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

James Conrad

CBT Nuggets Trainer

"I'd like to thank you for giving me the chance to do what I love most - training! I consider it an honor to be your guide in learning the latest Microsoft operating systems, CompTIA A+, and the C... Read more.

Do you provide help desk support for desktop client operating systems or supervise those who provide that support? If so, here's the Vista training you've been looking for.

You'll learn how to fully administer a Windows Vista computer, including deployment, desktop management, security configuration, application control and troubleshooting.

James' training is mapped to Microsoft's MCITP 70-622 Vista certification exam. Passing this exam tells employers that you know how to deploy and support Vista's desktop client operating system.

All trademarks and copyrights are the property of their respective holders.

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Title Duration

Intro
This introductory training Nugget will cover an overview of the MCITP certification exam and also give an expectation for the series.

00:05:54

Deployment Part 1: Preparing for Deployment
Analyze the business environment and select an appropriate deployment method; Prepare a system for clean installation or upgrade; Upgrade migrate terms; installation methods; hardware requirements and assessment; Windows Vista Upgrade Advisor; and Windows Vista Hardware Assessment Tool.

00:26:05

Deployment Part 2: Migrating User Settings
Analyze the business environment and select an appropriate deployment method; Prepare a system for clean installation or upgrade. Windows Easy Transfer, User State Migration Tool, and User Profile.

00:43:03

Deployment Part 3: Deploying a Custom Image
Prepare a system for clean installation or upgrade, Deploy Windows Vista from a custom image imagex, drvload, wdscapture, wpeutil, oscdimg, peimg, bcdedit, copype, sysprep, wimscript.ini, autounattend.xml.

00:58:49

Deployment Part 4: Selecting an Appropriate Deployment Method
Analyze the business environment and select an appropriate deployment method. Windows Deployment Services, unattend.xml, autounattend.xml, Systems Management Server, SMS, System Center Configuration Manager, SCCM, boot from DVD, Network Share, DHCP, DNS, Active Directory, Sysprep, WIM, Light Touch Installation (LTI), Zero Touch Installation (ZTI).

00:41:16

Deployment Part 5: Troubleshoot Deployment Issues - User Profiles
Troubleshoot deployment issues, user profile, roaming profile, redirected folder, ntuser.dat, XP and Vista profile differences, .v2 profiles, dsmod, user account template, offline files.

00:50:30

Application Compatibility
Perform Post-Installation Tasks, Application Compatibility, operating system enhancements, security improvements, compatibility tools, compatibility alternatives, drivers, registry and file virtualization, user account control, windows resource protection, IE7 protected mode, mandatory integrity control, program compatibility assistant, program compatibility wizard, compatibility tab, standard user analyzer, application compatibility toolkit 5.0, compatibility diagnostic policies, virtual machines, virtual server, application virtualization, softgrid, dual-boot.

00:42:49

Group Policy Part 1: Policy Basics
Troubleshoot Policy Settings, Configure and Troubleshoot User Account Control, GPO, local policy, multiple level group policy object, MLGPO, scope of management, SOM, non-admin, admin, user.

00:41:32

Group Policy Part 2: Group Policy Settings
Troubleshoot Policy Settings, policy categories, software settings, windows settings, administrative templates, computer configuration, user configuration, prevent device installation, user account control.

00:41:49

Group Policy Part 3: Advanced GPO
MCITP training content; Troubleshoot Policy Settings, Group Policy, Multiple Local Group Policy, Order of Inheritance, Scope of Management, GPMC.

00:24:07

Group Policy Part 4: Troubleshooting Tools
Troubleshoot Policy Settings, Group Policy, troubleshooting group policy, troubleshooting tools, scope of management, rsop.msc, gpotool, gpresult, logs, system log, operational log, debugging log, dcgpofix.

00:28:55

Securing Internet Explorer 7+
+Configure and Troubleshoot Security for Windows Internet Explorer 7+, add-on, ActiveX, opt-in, protected mode, internet zones, plug-in, spyware, malware, disabling add-on, configuring add-on, mandatory integrity control.

00:34:55

Supporting Applications
Supporting Deployed Applications, Windows Sidebar, dualview, monitor configuration, dual monitor, windows installer, .msi, published and assigned software using a GPO.

00:34:13

Applying Security Patches and Updates
Apply and troubleshoot updates, WSUS, Windows server update services, update methods, direct update, removing updates.

00:26:12

Software Restrictions
MCITP training content; Troubleshoot software restrictions. Hash rule, certificate rule, path rule, Network zone rule, trusted publishers.

00:12:37

Windows Defender
Troublehshoot Windows Defender software, IE, Internet Explorer, malware, spyware, virus, tools, spynet community, toolbar, startup, registry, run key.

00:28:37

Network Security: IPSec
Configure Network Security. Windows Firewall with Advanced Security, WFAS, IPSec, authentication, encryption, AH, ESP, authentication header, encapsulating security payload, SHA-1, Diffie-Helman, DES, 3DES, data encryption standard, kerberos, certificate authority, CA, IPSec Policy, IP Filter List, Filter Rule, connection security rule, domain profile, private profile, public profile, NTLM, NTLMv2, preshared key.

00:41:26

Network Security: Windows Firewall
Configure Network Security, Troubleshoot Windows Firewall Issues, WFAS, local policy, group policy object, GPO, block, allow, firewall exceptions, allow rule, network location awareness, domain profile, private profile, public profile, remote desktop, remote administration, scope, home.

00:21:55

Authentication and Resources
Configure and troubleshoot access to resources, troubleshoot authentication issues, auditing, NTFS, smartcard, token, access control list, access control entry, permissions, local security policy, event log.

00:26:42

Encryption and Certificates
Configure and troubleshoot access to resources, troubleshoot authentication issues, Encrypting File System, EFS, certificates, certificate authority, import certificate, export certificate, data recovery agent, DRA, Bitlocker, drive encryption, Bitlocker Drive Preparation Tool, Windows Vista Ultimate, Windows Vista Enterprise.

00:31:57

Event Forwarding
Configure and Troubleshoot Event Forwarding. Windows Remote Management service, Windows Event Collector service, collector, forwarder, collecting, forwarding, winrm, wecutil, event log, event log readers local security group.

00:20:34

Performance and Scheduled Tasks
Configure and Manage the Task Scheduler, Troubleshoot Performance and Reliability Issues. Tasksch.exe, triggers, actions, login logon script, startup script, relog.exe, reliability monitor, performance monitor, data collector sets, LAN diagnostics, system diagnostics, system performance, reports.

00:35:53

Networking Part 1
Configure and troubleshoot network protocols, configure and troubleshoot network services at the client level, troubleshoot connectivity issues, netstat, ping, pathping, tracert, network types, portqry, DHCP, DNS.

00:46:36

Networking Part 2
Configure and Troubleshoot Network Protocols, configure and troubleshoot network services at the client level, configure and troubleshoot remote access, troubleshoot connectivity issues, configure and troubleshoot wireless networking, IPv6, IPv4, DHCP, DNS, WPA2-Personal, WPA, WEP, Radius.

00:47:26

Total Series Duration: 13 hours

RELATED SERIES RELATED CERTIFICATIONS

Microsoft Windows Vista Configuring 70-620

Microsoft MCITP: Vista, Enterprise Support Technician Certification Package

Microsoft MCITP: SharePoint Administrator 2010

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As a Vista Support technician, you know the ropes by now. If you've worked three plus years for a larger organization with multiple users, have experience deploying Windows Vista, managing security and troubleshooting network issues - you've proven your skills on the job. With this Microsoft training; you'll be prepared for the Vista Client ... Learn more...

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		Title	Duration
		Intro This introductory training Nugget will cover an overview of the MCITP certification exam and also give an expectation for the series.	00:05:54
		Deployment Part 1: Preparing for Deployment Analyze the business environment and select an appropriate deployment method; Prepare a system for clean installation or upgrade; Upgrade migrate terms; installation methods; hardware requirements and assessment; Windows Vista Upgrade Advisor; and Windows Vista Hardware Assessment Tool.	00:26:05
		Deployment Part 2: Migrating User Settings Analyze the business environment and select an appropriate deployment method; Prepare a system for clean installation or upgrade. Windows Easy Transfer, User State Migration Tool, and User Profile.	00:43:03
		Deployment Part 3: Deploying a Custom Image Prepare a system for clean installation or upgrade, Deploy Windows Vista from a custom image imagex, drvload, wdscapture, wpeutil, oscdimg, peimg, bcdedit, copype, sysprep, wimscript.ini, autounattend.xml.	00:58:49
		Deployment Part 4: Selecting an Appropriate Deployment Method Analyze the business environment and select an appropriate deployment method. Windows Deployment Services, unattend.xml, autounattend.xml, Systems Management Server, SMS, System Center Configuration Manager, SCCM, boot from DVD, Network Share, DHCP, DNS, Active Directory, Sysprep, WIM, Light Touch Installation (LTI), Zero Touch Installation (ZTI).	00:41:16
		Deployment Part 5: Troubleshoot Deployment Issues - User Profiles Troubleshoot deployment issues, user profile, roaming profile, redirected folder, ntuser.dat, XP and Vista profile differences, .v2 profiles, dsmod, user account template, offline files.	00:50:30
		Application Compatibility Perform Post-Installation Tasks, Application Compatibility, operating system enhancements, security improvements, compatibility tools, compatibility alternatives, drivers, registry and file virtualization, user account control, windows resource protection, IE7 protected mode, mandatory integrity control, program compatibility assistant, program compatibility wizard, compatibility tab, standard user analyzer, application compatibility toolkit 5.0, compatibility diagnostic policies, virtual machines, virtual server, application virtualization, softgrid, dual-boot.	00:42:49
		Group Policy Part 1: Policy Basics Troubleshoot Policy Settings, Configure and Troubleshoot User Account Control, GPO, local policy, multiple level group policy object, MLGPO, scope of management, SOM, non-admin, admin, user.	00:41:32
		Group Policy Part 2: Group Policy Settings Troubleshoot Policy Settings, policy categories, software settings, windows settings, administrative templates, computer configuration, user configuration, prevent device installation, user account control.	00:41:49
		Group Policy Part 3: Advanced GPO MCITP training content; Troubleshoot Policy Settings, Group Policy, Multiple Local Group Policy, Order of Inheritance, Scope of Management, GPMC.	00:24:07
		Group Policy Part 4: Troubleshooting Tools Troubleshoot Policy Settings, Group Policy, troubleshooting group policy, troubleshooting tools, scope of management, rsop.msc, gpotool, gpresult, logs, system log, operational log, debugging log, dcgpofix.	00:28:55
		Securing Internet Explorer 7+ +Configure and Troubleshoot Security for Windows Internet Explorer 7+, add-on, ActiveX, opt-in, protected mode, internet zones, plug-in, spyware, malware, disabling add-on, configuring add-on, mandatory integrity control.	00:34:55
		Supporting Applications Supporting Deployed Applications, Windows Sidebar, dualview, monitor configuration, dual monitor, windows installer, .msi, published and assigned software using a GPO.	00:34:13
		Applying Security Patches and Updates Apply and troubleshoot updates, WSUS, Windows server update services, update methods, direct update, removing updates.	00:26:12
		Software Restrictions MCITP training content; Troubleshoot software restrictions. Hash rule, certificate rule, path rule, Network zone rule, trusted publishers.	00:12:37
		Windows Defender Troublehshoot Windows Defender software, IE, Internet Explorer, malware, spyware, virus, tools, spynet community, toolbar, startup, registry, run key.	00:28:37
		Network Security: IPSec Configure Network Security. Windows Firewall with Advanced Security, WFAS, IPSec, authentication, encryption, AH, ESP, authentication header, encapsulating security payload, SHA-1, Diffie-Helman, DES, 3DES, data encryption standard, kerberos, certificate authority, CA, IPSec Policy, IP Filter List, Filter Rule, connection security rule, domain profile, private profile, public profile, NTLM, NTLMv2, preshared key.	00:41:26
		Network Security: Windows Firewall Configure Network Security, Troubleshoot Windows Firewall Issues, WFAS, local policy, group policy object, GPO, block, allow, firewall exceptions, allow rule, network location awareness, domain profile, private profile, public profile, remote desktop, remote administration, scope, home.	00:21:55
		Authentication and Resources Configure and troubleshoot access to resources, troubleshoot authentication issues, auditing, NTFS, smartcard, token, access control list, access control entry, permissions, local security policy, event log.	00:26:42
		Encryption and Certificates Configure and troubleshoot access to resources, troubleshoot authentication issues, Encrypting File System, EFS, certificates, certificate authority, import certificate, export certificate, data recovery agent, DRA, Bitlocker, drive encryption, Bitlocker Drive Preparation Tool, Windows Vista Ultimate, Windows Vista Enterprise.	00:31:57
		Event Forwarding Configure and Troubleshoot Event Forwarding. Windows Remote Management service, Windows Event Collector service, collector, forwarder, collecting, forwarding, winrm, wecutil, event log, event log readers local security group.	00:20:34
		Performance and Scheduled Tasks Configure and Manage the Task Scheduler, Troubleshoot Performance and Reliability Issues. Tasksch.exe, triggers, actions, login logon script, startup script, relog.exe, reliability monitor, performance monitor, data collector sets, LAN diagnostics, system diagnostics, system performance, reports.	00:35:53
		Networking Part 1 Configure and troubleshoot network protocols, configure and troubleshoot network services at the client level, troubleshoot connectivity issues, netstat, ping, pathping, tracert, network types, portqry, DHCP, DNS.	00:46:36
		Networking Part 2 Configure and Troubleshoot Network Protocols, configure and troubleshoot network services at the client level, configure and troubleshoot remote access, troubleshoot connectivity issues, configure and troubleshoot wireless networking, IPv6, IPv4, DHCP, DNS, WPA2-Personal, WPA, WEP, Radius.	00:47:26