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Course Introduction
How This Course Works
About Microsoft Desktop Support Certification
Tackling the 70-686 Exam
Description: In this nugget we set the stage for the rest of the series. In particular, we describe how the course maps to Microsoft-published exam objectives, we cover the Windows 7 certification programs, and then provide some helpful test-taking strategies for passing the 70-686 exam.
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00:15:35 |
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Client Licensing and Activation
Choosing the Proper SKU
Activation Methods
KMS vs. MAK
Virtualization and Licensing
Relevant Exam Objectives: Plan and manage client licensing and activation; Plan and manage a physical hardware and virtualization strategy
Description: In this nugget we first learn what goes into selecting the correct Windows 7 edition for your organization. We then cover how the Windows 7 activation process works, paying particular attention to the Key Management Server (KMS) and Multiple Activation Key (MAK) methods. Finally, we examine how virtualization affects client licensing.
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00:35:09 |
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Planning and Managing Software Updates
Designing an Update Strategy
Implementing WSUS
Scheduling and Network Considerations
Relevant Exam Objectives: Plan and manage software updates
Description: In this lesson we learn how to design a Windows update strategy by installing and configuring Windows Server Update Services (WSUS). In addition, we present client-side configuration of Windows Update in a WSUS infrastructure.
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00:30:35 |
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Designing an OS Virtualization Strategy
What is Virtualization?
Microsoft Virtualization Options
Physical vs. Virtual Desktop Environments
Deploying Native Boot VHDs
Relevant Exam Objectives: Plan and manage a physical hardware and virtualization strategy
Description: In this nugget we cover virtualization from the ground up, first considering the question, "What is virtualization, and how does it work?" We then launch into a detailed discussion and demonstration of the major Microsoft Virtual Desktop Infrastructure (VDI) offerings, including Remote Desktop Services (RDS), Hyper-V, and System Center Virtual Machine Manager (SCVMM).
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00:54:30 |
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Designing an Image Creation Strategy
Relevant Vocabulary
Building a Standard Image
Setup Configuration Passes
Developing an Image Creation Strategy
About Windows Deployment Services
Relevant Exam Objectives: Design an image creation strategy
Description: In this lesson we first learn the vocabulary necessary to discuss Windows Imaging (WIM) format images. We then learn how to use the Windows Automated Installation Kit (AIK), Windows System Image Manager (SIM) and Windows Deployment Services (WDS) to create and deploy a Windows 7-based reference image.
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00:46:42 |
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Designing a Custom Image
Customizing the Reference Image
About ImageX and Sysprep
Testing the Customized Image
About the Microsoft Deployment Toolkit (MDT)
Relevant Exam Objectives: Design a custom image
Description: In this nugget we extend upon what we covered in the previous nugget. That is, we learn how to customize and deploy a reference image. Relevant tools include Windows Preinstallation Environment (PE), ImageX, Sysprep, and the Microsoft Deployment Toolkit (MDT) solution accelerators.
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00:35:09 |
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Defining an Image Update Strategy
Service Strategies
Online Servicing
Offline Servicing
Relevant Exam Objectives: Define an image update strategy
Description: In this nugget we learn how to perform ongoing maintenance on WIM images. We will become very familiar with the new Deployment Image Servicing and Management (DISM) command-line tool that allows us to perform both offline as well as online servicing of OS images.
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00:21:44 |
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Designing Standard System Settings
Desktop Usage Profiles
GPO Processing
Deploying Standard System Settings
Relevant Exam Objectives: Design standard system settings
Description: In this nugget we cover some common methods that IT administrators apply consistent security and user experience settings to the Windows 7 desktops that they manage. Therefore, we will cover common desktop usage scenarios as well as how best to deploy Group Policy to accomplish our management goals.
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00:46:27 |
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Defining Client Security Standards
Deploying AppLocker
Deploying BitLocker
Managing UAC
Administering Windows Firewall
Implementing MBSA
Relevant Exam Objectives: Define client security standards
Description: In this nugget we continue to use Group Policy, this time shifting our focus to client-side security. Specifically, we cover AppLocker, BitLocker drive encryption, User Account Control (UAC), and Windows Firewall. Finally, we discover how we can leverage the Microsoft Baseline Security Analyzer (MBSA) tool to perform vulnerability scans on one or many Windows 7 and Windows Server 2008 R2 computers in our domain.
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00:54:08 |
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Defining Windows Internet Explorer Settings
Managing Privacy Settings
Administering Security Settings
Implementing Compatibility Features
Understanding Accelerators
Deploying IE 8 with the IEAK
Relevant Exam Objectives: Define Windows Internet Explorer settings; Identify and resolve Internet Explorer issues; Identify and resolve authentication and authorization issues
Description: In this nugget we perform a deep-dive into the new features of Microsoft Internet Explorer 8 Web browser. By the end of this nugget you will fully understand how to apply privacy settings, security zones, compatibility features, and Accelerators to improve the security and user experience with IE 8. To ensure IE 8 consistency across your domain, we will conclude this nugget by learning how to deploy IE 8 by using the Internet Explorer Administration Kit (IEAK).
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00:34:12 |
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Choosing Appropriate Deployment Methods
In-Place Deployment
Side-by-Side Deployment
Lite-Touch Deployment
Zero-Touch Deployment
Relevant Exam Objectives: Analyze the environment and choose appropriate deployment methods
Description: In this nugget we undertake a high-level overview of the four Windows 7 desktop deployment methods offered to us by Microsoft: the in-place deployment, the side-by-side deployment, the Lite-Touch deployment, and the Zero-touch deployment. We will compare and contrast these deployment methods to help you discover which method is best for your organization.
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00:37:08 |
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Designing a Lite-Touch Deployment Strategy
How LTI Works
Planning Considerations for LTI
Using the MAP Toolkit
Relevant Exam Objectives: Design a lite-touch deployment strategy
Description: In this nugget we learn all about Lite-Touch Installation (LTI), one of the two primary deployment mechanisms on which you will be tested on the 70-686 exam. Here we will consider how to plan for LTI, as well as how to implement previously mentioned Microsoft tools to actually perform Lite-Touch installations of Windows 7.
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00:33:30 |
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Designing a Zero-Touch Deployment Strategy
Deploying a ZTI Environment
ZTI Design Considerations
Relevant Exam Objectives: Design a zero-touch deployment strategy
Description: In this nugget we turn our attention from LTI to Zero-Touch Installation (ZTI). As we'll learn, ZTI requires quite a bit more infrastructure and expertise than does the LTI deployment method. Here we concern ourselves not only with the free Microsoft deployment solution accelerators, but also with System Center Configuration Manager (SCCM) 2007, which is required for ZTI deployments in rationalized/dynamic environments.
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00:12:55 |
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Designing a User State Migration Strategy
What is User State?
Migrating User State with WET
Migrating User State with USMT
Relevant Exam Objectives: Design a user state migration strategy
Description: Installing a "loaded" Windows 7 operating system with standard applications and settings is one thing--migrating the user's documents and settings from their previous environment is another. Therefore, in this nugget we learn how to use the Windows Easy Transfer (WET) tools as well as the User State Migration Tools (USMT) to make user state migration as straightforward and snag-free as possible.
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00:35:28 |
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Deployment Lifecycles
What is a Lifecycle?
The Client Lifecycle
The Hardware Lifecycle
The Desktop Deployment Lifecycle
Relevant Exam Objectives: Design a delivery or deployment strategy
Description: This nugget is all about software/product development lifecycles: what a lifecycle is, and how we can apply these methodologies to Windows 7 desktop deployments. Specifically, we examine the client lifecycle, the hardware lifecycle, and the desktop deployment lifecycle.
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00:23:30 |
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Managing Application Compatibility Part 1
Creating Shims with the ACT
Deploying RDS RemoteApps
Relevant Exam Objectives: Manage application compatibility
Description: In this nugget we introduce a two-part mini-series on mitigating application compatibility problems in Windows 7. Specifically we cover two technologies here: the Application Compatibility Toolkit (ACT), and Remote Desktop Services (RDS) RemoteApps.
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00:42:45 |
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Managing Application Compatibility Part 2
Introducing the MDOP
Implementing App-V
Implementing MED-V
Relevant Exam Objectives: Manage application compatibility
Description: In this nugget we continue our discussion from the previous nugget. This time around we describe and demonstrate the two primary Microsoft Desktop Optimization Pack (MDOP) tools: Microsoft Application Virtualization (App-V) and Microsoft Enterprise Desktop Virtualization (MED-V). To provide the proper background on MED-V, we also discuss Windows XP Mode in Windows 7.
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00:24:14 |
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Deploying Office 2007
2007 Office System Editions
Deployment Process Overview
Using the Office Customization Tool (OCT)
Relevant Exam Objectives: Design a delivery or deployment strategy
Description: If you work in a Microsoft shop, then dollars to donuts you need to deploy and maintain the 2007 Office System. In this nugget we examine the Microsoft best practices for doing so. Topics include differentiating the manifold Office 2007 editions, deployment planning process, and use of the Office Customization Tool (OCT) and deployment points.
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00:28:57 |
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Resolving Group Policy Issues
Common Group Policy Problems
Troubleshooting Process and Tools
Relevant Exam Objectives: Identify and resolve Group Policy issues; Identify and resolve networking issues
Description: In this nugget we revisit Group Policy (which, as we all know, is a topic that factors very heavily in most Microsoft certification exams), this time focusing on troubleshooting techniques for resolving Group Policy-related issues. We'll learn about Resultant Set of Policy (RSoP), Gpotool.exe, as well as other related technologies that should shorten your learning curve considerably when troubleshooting those pesky Group Policy application problems.
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00:20:16 |
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Common Windows 7 Migration Issues
Migrating from Windows XP
Hardware Incompatibilities
Disappearing Applications
Internet Explorer 8
Relevant Exam Objectives: Analyze the environment and choose appropriate deployment methods
Description: We complete this nugget series by examining on a meta-level some common pitfalls IT administrators have in migrating their desktop infrastructure to Windows 7. Specifically, we will address XP to 7 migration, addressing hardware incompatibilities, the case of applications and features that were removed by Microsoft in the Windows 7 release, and finally some Internet Explorer 8 mitigation strategies.
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00:18:34 |