Are you sure you want to cancel your subscription?

If you cancel, your subscription will remain active through the paid term. You will be able to reactivate the subscription until that date.

Sorry to see you go

Your subscription will remain active until . If you change your mind, you may rectivate your subscription anytime before that date.

Are you sure you want to reactivate?
Welcome Back!

Your subscription has been reactivated and you will continue to be charged on .

Reactivate Subscription

Thank you for choosing to reactivate your subscription. In order to lock in your previous subscription rate, you owe: .

Your Subscription term is from - .

Questions? Call Sales.

541-284-5522
Payment Due:

OK
Auto-Renew Subscription

To auto-renew your subscription you need to select or enter your payment method in "Your Account" under Manage Payments.

Click continue to set up your payments.

CBT Nuggets License Agreement


Unless otherwise stated all references to “training videos” or to “videos” includes both individual videos within a series, entire series, series packages, and streaming subscription access to CBT Nuggets content. All references to CBT or CBT Nuggets shall mean CBT Nuggets LLC, a Delaware limited liability company located at 44 Country Club Road, Ste. 150, Eugene, Oregon.


A CBT Nuggets license is defined as a single user license. Accounts may purchase multiple users, and each user is assigned a single license.


  • GRANT OF LICENSE. CBT Nuggets grants you a non-transferable, non-exclusive license to use the training videos contained in this package or streaming subscription access to CBT content (the “Products”), solely for internal use by your business or for your own personal use. You may not copy, reproduce, reverse engineer, translate, port, modify or make derivative works of the Products without the express consent of CBT. You may not rent, disclose, publish, sell, assign, lease, sublicense, market, or transfer the Products or use them in any manner not expressly authorized by this Agreement without the express consent of CBT. You shall not derive or attempt to derive the source code, source files or structure of all or any portion of the Products by reverse engineering, disassembly, decompilation or any other means. You do not receive any, and CBT Nuggets retains all, ownership rights in the Products. The Products are copyrighted and may not be copied, distributed or reproduced in any form, in whole or in part even if modified or merged with other Products. You shall not alter or remove any copyright notice or proprietary legend contained in or on the Products.
  • TERMINATION OF LICENSE. Once any applicable subscription period has concluded, the license granted by this Agreement shall immediately terminate and you shall have no further right to access, review or use in any manner any CBT Nuggets content. CBT reserves the right to terminate your subscription if, at its sole discretion, CBT believes you are in violation of this Agreement. CBT reserves the right to terminate your subscription if, at its sole discretion, CBT believes you have exceeded reasonable usage. In these events no refund will be made of any amounts previously paid to CBT.
  • DISCLAIMER OF WARRANTY AND LIABILITY. The products are provided to you on an “as is” and “with all faults” basis. You assume the entire risk of loss in using the products. The products are complex and may contain some nonconformities, defects or errors. CBT Nuggets does not warrant that the products will meet your needs, “expectations or intended use,” that operations of the products will be error-free or uninterrupted, or that all nonconformities can or will be corrected. CBT Nuggets makes and user receives no warranty, whether express or implied, and all warranties of merchantability, title, and fitness for any particular purpose are expressly excluded. In no event shall CBT Nuggets be liable to you or any third party for any damages, claim or loss incurred (including, without limitation, compensatory, incidental, indirect, special, consequential or exemplary damages, lost profits, lost sales or business, expenditures, investments, or commitments in connection with any business, loss of any goodwill, or damages resulting from lost data or inability to use data) irrespective of whether CBT Nuggets has been informed of, knew of, or should have known of the likelihood of such damages. This limitation applies to all causes of action in the aggregate including without limitation breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and other torts. In no event shall CBT Nuggets’ liability to you or any third party exceed $100.00.
  • REMEDIES. In the event of any breach of the terms of the Agreement CBT reserves the right to seek and recover damages for such breach, including but not limited to damages for copyright infringement and for unauthorized use of CBT content. CBT also reserves the right to seek and obtain injunctive relief in addition to all other remedies at law or in equity.
  • MISCELLANEOUS. This is the exclusive Agreement between CBT Nuggets and you regarding its subject matter. You may not assign any part of this Agreement without CBT Nuggets’ prior written consent. This Agreement shall be governed by the laws of the State of Oregon and venue of any legal proceeding shall be in Lane County, Oregon. In any proceeding to enforce or interpret this Agreement, the prevailing party shall be entitled to recover from the losing party reasonable attorney fees, costs and expenses incurred by the prevailing party before and at any trial, arbitration, bankruptcy or other proceeding and in any appeal or review. You shall pay any sales tax, use tax, excise, duty or any other form of tax relating to the Products or transactions. If any provision of this Agreement is declared invalid or unenforceable, the remaining provisions of this Agreement shall remain in effect. Any notice to CBT under this Agreement shall be delivered by U.S. certified mail, return receipt requested, or by overnight courier to CBT Nuggets at the following address: 44 Club Rd Suite 150, Eugene, OR 97401 or such other address as CBT may designate.

CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of the License Agreement at any time, with or without notice.

Billing Agreement


  • By entering into a Billing Agreement with CBT Nuggets, you authorize CBT Nuggets to use automatic billing and to charge your credit card on a recurring basis.
  • You agree to pay subscription charges on a monthly basis, under the following terms and conditions:
    • CBT Nuggets will periodically charge your credit card each monthly billing cycle as your subscription charges become due;
    • All payments are non-refundable and charges made to the credit card under this agreement will constitute in effect a "sales receipt" and confirmation that services were rendered and received;
    • To terminate the recurring billing process and/or arrange for an alternative method of payment, you must notify CBT Nuggets at least 24 hours prior to the end of the monthly billing cycle;
    • You will not dispute CBT Nugget’s recurring billing charges with your credit card issuer so long as the amount in question was for periods prior to the receipt and acknowledgement of a written request to cancel your account or cancel individual licenses on your account.
  • You guarantee and warrant that you are the legal cardholder for the credit card associated with the account, and that you are legally authorized to enter into this recurring billing agreement.
  • You agree to indemnify, defend and hold CBT Nuggets harmless, against any liability pursuant to this authorization.
  • You agree that CBT Nuggets is not obligated to verify or confirm the amount for the purpose of processing these types of payments. You acknowledge and agree that Recurring Payments may be variable and scheduled to occur at certain times.
  • If your payment requires a currency conversion by us, the amount of the currency conversion fee will be determined at the time of your payment. You acknowledge that the exchange rate determined at the time of each payment transaction will differ and you agree to the future execution of payments being based on fluctuating exchange rates.

CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of the Billing Agreement at any time, with or without notice.

Cisco CCNP TSHOOT 642-832

General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps

This video is only available to subscribers.
Start your 7-day free trial today.

A free trial includes:

  • Unlimited 24/7 access to our entire IT training video library.
  • Ability to train on the go with our mobile website and iOS/Android apps.
  • Note-taking, bookmarking, speed control, and closed captioning features.
Video Titles Duration
1. TSHOOT: Setting Your Expectations
00:16:44
2. General TSHOOT: The Troubleshooting State of Mind
00:28:03
3. General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps
00:17:59
4. General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps, Part 2
00:39:55
5. General TSHOOT: IOS Tools to Monitor and Maintain the Network
00:27:30
6. General TSHOOT: IOS Tools to Monitor and Maintain the Network, Part 2
00:56:01
7. Switch TSHOOT: VLANs and Spanning Tree Concept Review
00:19:50
8. Switch TSHOOT: VLANs and Spanning Tree
00:30:08
9. Switch TSHOOT: VLANs and Spanning Tree, Part 2
00:28:56
10. Switch TSHOOT: L3 Switching and Redundancy Protocols Concept Review
00:21:40
11. Switch TSHOOT: L3 Switching and Redundancy Protocols
00:36:50
12. Switch TSHOOT: L3 Switching and Redundancy Protocols, Part 2
00:27:22
13. Route TSHOOT: L3 Connectivity and EIGRP Concept Review
00:23:08
14. Route TSHOOT: L3 Connectivity and EIGRP
00:48:50
15. Route TSHOOT: L3 Connectivity and EIGRP, Part 2
00:37:22
16. Route TSHOOT: L3 Connectivity and EIGRP, Part 3
00:19:03
17. Route TSHOOT: OSPF and Route Redistribution Concept Review
00:23:12
18. Route TSHOOT: OSPF and Route Redistribution
00:41:47
19. Route TSHOOT: OSPF and Route Redistribution, Part 2
00:29:42
20. Route TSHOOT: BGP Concept Review
00:18:35
21. Route TSHOOT: BGP
00:26:51
22. Route TSHOOT: Router Performance Issues Concept Review
00:28:57
23. Route TSHOOT: Router Performance Issues
00:43:34
24. Security TSHOOT: Access List Concept Review
00:17:22
25. Security TSHOOT: Access List Chaos
01:02:34
26. IPv6 TSHOOT: IPv6 and IPv6 Routing Protocols
00:21:29

TSHOOT: Setting Your Expectations

General TSHOOT: The Troubleshooting State of Mind

General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps

00:00:00 - Troubleshooting before you're treading water some proactive steps
00:00:05 - well think of this nugget as a continuation of the previous one
00:00:09 - where you might have been looking at some of those network maintenance
00:00:11 - strategies I had laid out and said "Okay, it's good, it's good
00:00:14 - start, but give me some more meat to it." Well that's what I'd
00:00:17 - like to do here is kind of convey a little bit more to you of
00:00:21 - what would be a good way to establish network maintenance procedures,
00:00:24 - what are some key areas to think through. Then I'd like to walk
00:00:28 - you through the IOS maintenance savvy configurations. Unbeknownst
00:00:33 - to most included in the IOS software are a lot of configurations
00:00:37 - you can do to for instance back up your configuration automatically,
00:00:40 - restore your configuration from back up so I'd like to talk through
00:00:43 - some of those without buying any expensive software packages.
00:00:46 - And then we'll look at approaches to troubleshooting, when you're
00:00:50 - walking in again this is before you're treading water what approaches
00:00:53 - can you take to most effectively and efficiently take out the
00:00:58 - problems? So let's get into it one of the first things that
00:01:03 - you should do is establish network maintenance procedures for
00:01:07 - your organization. Here's how you do it you open a Microsoft
00:01:11 - Word or if you're on a budget Word Perfect Document and create
00:01:15 - headers that have each one of these items that I have here on
00:01:18 - this slide listed underneath it and establish what policy you
00:01:23 - would like for each one of those for your organization, get management
00:01:27 - to approve it, email it out to everyone, it's now enacted, it's
00:01:30 - now law that everybody has to adhere to. So I'm going to camp
00:01:34 - a little while on this slide as we unpack each one of these.
00:01:37 - First off change control change control is huge because there's
00:01:41 - no quicker way to undermine a network than have no change control.
00:01:45 - I'd fall into it just as fast as anybody else. You get the email,
00:01:50 - someone says "Hey, can you create a VLAN for us? We're going
00:01:54 - to do some tests in a lab environment and maybe route it to the
00:01:57 - internet, allow it to access a couple of these other areas of
00:02:00 - the network." When I get an email like that I'm like "Sweet,
00:02:04 - sure, I'd love to." It sounds cool to me, I'm like this guy drawing
00:02:09 - things here on the screen, it's already in my mind, I'm like
00:02:12 - "Okay, I've got to create a VLAN, what ports are they in, I've
00:02:14 - got it to the trunk, add it to every switch hole in the way,
00:02:17 - add the router interface." Again, I'm kind of creating that flowchart
00:02:20 - in my mind and it all works in my head and I'm like "Oh this
00:02:23 - is going to be sweet." So you start into it and then you're like
00:02:25 - "Oh, I forgot about let me just do this." Again there's no change
00:02:28 - control, there's no real documentation you're doing along the
00:02:31 - way. You're just putting out somebody's fire for them. They wanted
00:02:34 - a test environment so you're giving them that. And I'll tell
00:02:36 - you what when you're done you're going to be their hero and you've
00:02:39 - undermined your whole network consistency all across the board.
00:02:42 - So the first thing you want to do is figure out what you're going
00:02:45 - to need for change control. What does that mean? It means balancing
00:02:49 - people's needs versus the stability of your network.
00:02:53 - When you're talking about other people their needs are always
00:02:57 - urgent and important. Think back to the last nugget where I was
00:03:00 - talking about Steve and Kevy, that quadrant one where it's just
00:03:03 - like any time somebody has a need, think about yourself and I'll
00:03:07 - put myself out there, that's a little easier to when I was trying
00:03:11 - to get a number ported just the other day to a new carrier and
00:03:14 - I'm emailing him, I'm going "I need this now, I need this number
00:03:17 - now" and they finally jumped through hoops and got it for me,
00:03:19 - I was like "Okay, thanks" and I thought about it and I was like
00:03:24 - "Oh, I guess I really didn't need it now but I'm glad it's done,
00:03:27 - I'm glad it's done" and that's what most people do, when they
00:03:31 - think about things it's urgent, it's in their mind and they want
00:03:33 - to draw you right into that and that's going to kill your network.
00:03:36 - So let me draw up right down to the scheduled maintenance windows
00:03:39 - and I talked about this briefly in the last nugget if you've
00:03:41 - already established schedule maintenance windows for your organization
00:03:45 - then you can go in and say "Oh, great, you want a new test VLAN?
00:03:48 - Well I'm happy, I would love to set that up for you. I've actually
00:03:52 - got a window 1 to 4 am on Friday that I'd be able to do that
00:03:57 - for you to make sure that we don't undermine the network or anything
00:04:00 - like that." Now if you don't have any documentation in place
00:04:04 - they're going to be coming back at you going "What do you mean
00:04:07 - 1 to 4 Friday, it's Tuesday, I can't wait until Friday. What
00:04:11 - do you mean? What's the deal?" But if you've already sent this
00:04:14 - out to the organization they know that it's 1 to 4 on Friday,
00:04:17 - it will either remind them and go "Oh" or they'll get management
00:04:20 - involved and they'll say "Hey, we need this, can you coordinate?"
00:04:23 - but again you're no longer the bad guy, the maintenance procedure
00:04:26 - document is the bad guy. Do you see what I mean? So you've kind
00:04:29 - of balanced it out to where now you're not just doing things
00:04:32 - on a whim, there's a procedure for change, there's a procedure
00:04:36 - for doing things and you really have to assess "When I do things
00:04:39 - like this how does this impact my organization?" I've worked
00:04:43 - with some huge companies and I will say some of them go overboard
00:04:47 - with their documentation to submit a change request for the network
00:04:51 - as you might as well say "We need this also signed by the President
00:04:57 - of the United States in order for this to go through" because
00:05:00 - there are so many hoops to go through but I will say they have
00:05:03 - a very stable network by the time I send it on. So you get my
00:05:05 - point, right? So documentation
00:05:08 - documentation the biggest advice I can give to you on that is
00:05:11 - number one keep it electronic. I've walked into way too many
00:05:14 - organizations where they've got the beautiful landscape document
00:05:18 - up on the wall of the IT room. You go "That is awesome looking"
00:05:21 - and you look at the little date in the corner and it says "This
00:05:23 - was last updated 2007" and there are pencil marks all over it
00:05:28 - of changes of some good hearted person that they tried to do.
00:05:31 - Unfortunately as good as those printed documents look they just
00:05:35 - get outdated way too fast because things are constantly changing
00:05:39 - all the time. So keep it electronic, keep it all in one place,
00:05:43 - and document things like number one network drawings, your VCO
00:05:47 - schematic or your what's a good free one what's the one Google
00:05:51 - makes? SketchUp, I think that's Google's
00:05:56 - one. But essentially some program that you can use to document
00:06:01 - this OmniGraffle if you're on the Macintosh is a great one. Document
00:06:05 - your connections, your WAN links, your LAN connection, your equipment
00:06:08 - list. Again now we're moving to Microsoft Excel where you've
00:06:11 - got the spreadsheet list of what router models you have, what
00:06:15 - modules are inside of those, what date they were installed, what
00:06:19 - date the SmartNet expires on each one of them, when was the last
00:06:23 - time this was set for an IOS upgrade, what's the current IOS
00:06:27 - version. You get all of these, it's all in a kind of a table
00:06:30 - format is what I'm visualizing in Excel as I'm talking about
00:06:33 - this. Now keep in mind I know many of you have these killer products
00:06:37 - like SolarWinds Orion or HP OpenView or something like that that
00:06:41 - does a lot of this for you and if you have them, great. I'm just
00:06:44 - talking Excel, it's free. Well I shouldn't say free but most
00:06:48 - companies have it already on your PC so use that, use Google
00:06:52 - Docs or whatever if you don't have anything fancy. Document your
00:06:56 - IP addresses
00:06:58 - one thing I've been doing lately is creating what I call a network
00:07:01 - Quick Sheet for organizations to where I list the private IP
00:07:05 - addresses, public IP addresses. A lot of the big ones that are
00:07:09 - out there, their uses, what they're assigned to, how they're
00:07:11 - assigned, all those kind of things I wish I could show you some
00:07:14 - of the spreadsheets I've created that are just monstrous, that
00:07:17 - document VMware machines, what SERG, DRAC IP addresses for the
00:07:21 - servers. It's a huge IP address administration document. Document
00:07:26 - your configurations,
00:07:29 - have something I'll show you some IOS tools, I can do this in
00:07:32 - a moment, that regularly backs up your configurations so you
00:07:35 - have them over time because when problems happen the first question
00:07:39 - you have to ask is "What has changed?" and if you have something
00:07:43 - that can notify you when there's a change on a device or update
00:07:46 - the configuration in some way and back up the old config you
00:07:50 - now have a spreadsheet or a template that you can go from to
00:07:54 - say "Okay, I have a feeling this problem's related to XYZ change
00:07:58 - I saw come through" you get my point. Last one is kind of just
00:08:03 - an overall document, I would say the network maintenance procedure
00:08:07 - document, that puts all of these things in one place, kind of
00:08:12 - rule of the road here's how our network runs. Let's
00:08:17 - move into communication. Communication is between you and everybody
00:08:20 - else, essentially keeping people updated as to what you're doing
00:08:25 - and finding out what other people are doing. It's easy to talk
00:08:29 - about when it's a bullet point format but you need to establish
00:08:32 - communication standards for your organization. What are you doing?
00:08:36 - You need to let people know about that. How does it affect the
00:08:39 - other people? How does it affect the other equipments in your
00:08:41 - network? How does it affect the server team? Things like that.
00:08:44 - Is there anything that you need to get from other people? Again,
00:08:47 - all of these things are communication that has to happen and
00:08:51 - unfortunately IT people are not known for strong communication
00:08:54 - skills. I admit I love working in a silo where I own every device
00:08:59 - in the network, I have control over everything and I can run
00:09:02 - the troubleshooting gamut from end to end. But that's not a reality
00:09:06 - for most organizations. If it is for yours, if you are the overlord
00:09:09 - of everything good for you, I'm happy for you because you have
00:09:12 - a big benefit that a lot of us don't because when it comes to
00:09:17 - communication there are a lot of stops that take place and a
00:09:20 - lot of things take a lot longer. But I shouldn't just put a negative
00:09:24 - light on multiple people or the other, there is a synergy that
00:09:27 - happens. I will say some of my favorite past time memories are
00:09:31 - sitting in board room meetings with a whiteboard just full of
00:09:35 - scribbles and we've figured out some policy map to make something
00:09:38 - happen and I didn't figure it out, there were five of us that
00:09:40 - all our brains powered together and like "Oh, there's a way we
00:09:43 - can do it." There is a cool peace to having a team behind you. So
00:09:49 - consistency consistency means having the same procedures, having
00:09:56 - the same configuration on many of the devices out there, defining
00:10:00 - standards for how your devices are set up. For instance are you
00:10:05 - going to use date and time stamps for your log files or are you
00:10:07 - going to use the defaults, the router uptime. Some of you know
00:10:11 - the date and time stamp default of the router uptime this message
00:10:14 - was logged when the router was running for five years, two hours,
00:10:17 - and three minutes and it's not too useful. What date and time
00:10:20 - stamps? What time zone are you going to adhere everything to?
00:10:22 - Are you going to put in the time zone of the local time or are
00:10:25 - you going to put it into the UTC, the Universal Time Coordinated,
00:10:29 - kind of the center of the world time zone? Do your access list
00:10:33 - how are they structured? Do they have permit any's in them? Do
00:10:37 - they have an explicit deny at the end? A lot of people put explicit
00:10:40 - denies so they can see when a packet matches at
00:10:44 - the end of an access list and I'm talking not the implicit deny,
00:10:47 - explicit deny that you actually put in there at the end of an
00:10:50 - access list. So again having a consistent configuration across
00:10:54 - the board means that when you get to each device to troubleshoot
00:10:57 - you don't start going down rabbit holes
00:11:01 - of what's this one, it's different from all the rest, you've
00:11:05 - got the same across the board and then it's very easy to spot
00:11:08 - differences in the configurations because you're so used to seeing
00:11:12 - the template that everybody uses that you can easily see them. Cycling
00:11:17 - equipment most network equipment has a mean time between failure
00:11:23 - an MTBF mean time between failure of 10 years meaning they say
00:11:32 - this equipment will most likely live for 10 years. However CISCO
00:11:36 - recommends I kind of get into the "Why did they recommend this?"
00:11:41 - but CISCO recommends that you cycle out your gear once every
00:11:44 - three years. Now you might think "Wow,
00:11:49 - that immediately throws a paradigm shift on many people because
00:11:53 - you're thinking "Well I've got a switch in the closet, it's been
00:11:56 - there for eight years, it's working just fine, why do I need
00:11:59 - to change it out?" Well I will tell you by having a regular cycling
00:12:04 - equipment process and some of you have this, you know how good
00:12:07 - it can be it's one of those things that it prevents a lot of
00:12:12 - failures and a lot of downtime that could have otherwise been
00:12:14 - prevented. I've been in organizations where every year they get
00:12:20 - $100,000 budget for network upgrades and all it is is pulling
00:12:23 - out the old equipment and putting in the new. And they have a
00:12:26 - network that dreams are made of and the company is solid, the
00:12:30 - company is growing, all those kind of things, so there's something
00:12:32 - to be said for cycling your equipment on a regular basis, not
00:12:36 - just waiting for it to die and then trying to handle it when
00:12:39 - it gets there. But also when you think about cycling equipment
00:12:42 - of replacing failed equipment
00:12:44 - also be prepared for the possibility that you could be struck
00:12:48 - by a disaster. Now I live in a unique part of the world, Arizona,
00:12:52 - nothing happens here. There's never an earthquake, there's never
00:12:55 - a flood, we get dust levels sometimes where the wind blows but
00:12:59 - we don't have tornadoes there's nothing, nothing here, so we
00:13:04 - don't have any natural disasters but there are many areas of
00:13:07 - the world that there is a possibility of a flood or a major fire
00:13:13 - or something. We have fires there we go -things burn in Arizona.
00:13:17 - So you've got to be prepared for that, not just have equipment
00:13:20 - cycling but also say "Okay, what if this room were to explode
00:13:24 - do we have a plan for that?" The final piece of your network
00:13:28 - maintenance procedure is again that scheduled maintenance I won't
00:13:31 - spend time on that because I've already talked about it schedule
00:13:33 - maintenance windows, knowing when you can do maintenance, and
00:13:35 - then a proactive monitoring system. It's great if you can know
00:13:39 - where problems are happening before people are calling you saying
00:13:42 - something is down. Giving you eyes to see into the network is
00:13:47 - what you really want from a monitoring system. I could go down
00:13:50 - a laundry list from MRTG to PRTG to SolarWinds Orion to Cacti
00:13:58 - to again just Google network monitoring, find solutions all the
00:14:03 - way from free to VMware appliances to tens of thousands of hundreds
00:14:08 - of dollars for an enterprise style landscape out of the box kind
00:14:13 - of monitoring solution. Now
00:14:16 - as I move away from what I would call the organizational guidelines
00:14:19 - into more of the technician guidelines I want to start into assembling
00:14:24 - your core maintenance tools. Think of this as like your tool
00:14:27 - kit for managing the network. There are some common tools that
00:14:31 - we use all the time with CISCO and what you need to do is create
00:14:35 - a list of the ones that you use and feel most comfortable with
00:14:39 - for your troubleshooting procedures. It's no fun getting somewhere
00:14:43 - and you go "Oh, I need an FTP server.
00:14:47 - What do I do for that?" You go on Google and you're like FTP
00:14:49 - Server and you see FileZilla up there, you see CoreFTP, you see
00:14:55 - a lot of ones that you can buy out there that are available and
00:14:58 - you go "Oh man, which one's good" and you install it. And again
00:15:02 - you're wasting valuable time setting up for the first time FileZilla
00:15:07 - FTP Server because you've never seen it before. FTP is a core
00:15:12 - utility that almost every network technician will need at some
00:15:15 - point, the ability to bring up an FTP Server. It's funny, I'm
00:15:18 - looking at my list, I'm like I didn't even make my list, I just
00:15:21 - had the TFTP Server. So again having the programs that you use
00:15:25 - and you feel comfortable with, documented and available. I actually
00:15:29 - have one USB key and it's funny, it's one from CBT Nuggets. Thank
00:15:33 - you, CBT Nuggets. When I was out visiting them in Oregon they
00:15:37 - gave me a little duffel bag and in there was a couple of one-gig
00:15:42 - USB keys but I'm telling you one gig is all you need for most
00:15:45 - of what you do. And on that thing I put on FileZilla FTP Server,
00:15:50 - I've got my copy of Secure CRT Portable, I've got PuTTY on there,
00:15:54 - I've got Kiwi Syslog Server on there again all in network directory
00:15:58 - so when I'm at a network and I go "Oh I need Kiwi" I don't have
00:16:01 - to go to the internet and download it, assuming internet access
00:16:04 - is still online, I've got everything I need on what I would call
00:16:08 - my USB key tool kit. So what I've got here as you can see "What
00:16:12 - do you use for TelNet SSH console? What do you use as an NTP
00:16:15 - Server? What do you use for Syslog? What about Gooey access?
00:16:19 - Do you have a copy of for instance the SDM if you
00:16:23 - bow to CISCO's Gooey instead of the command line? What do you
00:16:27 - use for TFTP? I use what do I use? Oh,
00:16:33 - the -what's the name of it? A TFTP 32, the TFTPD32, the one that
00:16:40 - was published by a college university professor so again making
00:16:43 - your list of what you have available. I know there are some things
00:16:46 - on here you might not have seen like Embedded Event Manager Scripts.
00:16:49 - We'll talk about that in just a moment. These are scripts that
00:16:52 - you can use to have the router do things automatedly
00:16:56 - yes, that is a word now to where when an event happens the router
00:17:01 - can respond by backing up its configuration by sending you a
00:17:04 - Syslog message, by counteracting it with some configuration commands.
00:17:08 - EEM is a very powerful thing. Again, I'll expand that more later.
00:17:12 - You might also have some default SLA probe configs. Maybe you
00:17:16 - commonly use a probe to test internet connectivity or have that
00:17:20 - configuration template on your USB key that you can just paste
00:17:23 - it in to the device whenever you get there. All
00:17:27 - right, I know we haven't gotten too deep into it yet but I'm
00:17:31 - going to put the end of this nugget right here because I've actually
00:17:34 - recorded the rest of it and we go for a while. All the different
00:17:39 - maintenance savvy configurations and so on so to keep it palatable
00:17:42 - I'll just stop right there on establishing your network maintenance
00:17:45 - procedures. We'll pick up in the next nugget looking at the IOS
00:17:49 - maintenance savvy configurations and then looking through the
00:17:52 - different approaches that you can take to troubleshooting. But
00:17:55 - for now I hope this has been informative for you and I'd like
00:17:57 - to thank you for viewing.

General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps, Part 2

General TSHOOT: IOS Tools to Monitor and Maintain the Network

General TSHOOT: IOS Tools to Monitor and Maintain the Network, Part 2

Switch TSHOOT: VLANs and Spanning Tree Concept Review

Switch TSHOOT: VLANs and Spanning Tree

Switch TSHOOT: VLANs and Spanning Tree, Part 2

Switch TSHOOT: L3 Switching and Redundancy Protocols Concept Review

Switch TSHOOT: L3 Switching and Redundancy Protocols

Switch TSHOOT: L3 Switching and Redundancy Protocols, Part 2

Route TSHOOT: L3 Connectivity and EIGRP Concept Review

Route TSHOOT: L3 Connectivity and EIGRP

Route TSHOOT: L3 Connectivity and EIGRP, Part 2

Route TSHOOT: L3 Connectivity and EIGRP, Part 3

Route TSHOOT: OSPF and Route Redistribution Concept Review

Route TSHOOT: OSPF and Route Redistribution

Route TSHOOT: OSPF and Route Redistribution, Part 2

Route TSHOOT: BGP Concept Review

Route TSHOOT: BGP

Route TSHOOT: Router Performance Issues Concept Review

Route TSHOOT: Router Performance Issues

Security TSHOOT: Access List Concept Review

Security TSHOOT: Access List Chaos

IPv6 TSHOOT: IPv6 and IPv6 Routing Protocols

This forum is for community use – trainers will not participate in conversations. Share your thoughts on training content and engage with other members of the CBT Nuggets community. For customer service questions, please contact our support team. The views expressed in comments reflect those of the author and not of CBT Nuggets. We reserve the right to remove comments that do not adhere to our community standards.

comments powered by Disqus
Community Standards

We encourage you to share your wisdom, opinions, and questions with the CBT Nuggets community. To keep things civil, we have established the following policy.

We reserve the right not to post comments that:
contain obscene, indecent, or profane language; contain threats or defamatory statements; contain personal attacks; contain hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability; contributes to a hostile atmosphere; or promotes or endorses services or products. Non-commercial links, if relevant to the topic, are acceptable. Comments are not moderated, however, all comments will automatically be filtered for content that might violate our comment policies. If your comment is flagged by our filter, it will not be published.

We will be continually monitoring published comments and any content that violates our policies will be removed. Users who repeatedly violate our comments policy may be prohibited from commenting.

Course Features

Speed Control

Play videos at a faster or slower pace.

Bookmarks

Pick up where you left off watching a video.

Notes

Jot down information to refer back to at a later time.

Closed Captions

Follow what the trainers are saying with ease.

MP3 Downloads

Listen to videos anytime, anywhere

Annual Course Features

Transcender Practice Exams

These practice tests help you review your knowledge and prepare you for exams.
Available only with the annual subscription.
Jeremy Cioara

Jeremy Cioara

CBT Nuggets Trainer

Certifications:
Cisco CCNA, CCDA, CCNA Security, CCNA Voice, CCNP, CCSP, CCVP, CCDP, CCIE R&S; Amazon Web Services CSA; Microsoft MCP, MCSE, Novell CNA, CNE; CompTIA A+, Network+, iNet+

Area Of Expertise:
Cisco network administration and development. Author or coauthor of numerous books, including: CCNA Voice 640-461 Official Cert Guide; CCNA Voice Official Exam Certification Guide (640-460 IIUC); CCENT Exam Prep (Exam 640-822); CCNA Exam Cram (Exam 640-802) 3rd Edition; and CCNA Voice 640-461 Official Cert Guide.

Add training to a playlist
or create a new list
Add to current playlist
or add to an existing list
Add to new playlist
Add New Bookmark

General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps
Bookmark Title:
Whoops

Login is required to access this feature.

Your browser cannot access Virtual Labs
Video Options

This advanced buffering is applied to all streams regardless if you installed the doublespeed control or not. Sometimes the advanced buffering causes the video to hang or behave erratically. If you are experienceing issues with video playback please disable the doublespeed buffer.

Remember to re-enable the buffer if you want to use the doublespeed control.

If you are experiencing problems with our content delivery, please click here to switch to our alternate content delivery network or go to our network FAQ.
For other common video playback issues, including firewall and corporate network issues, please visit our Tech Support forum.