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Cisco CCNP TSHOOT 642-832

TSHOOT: Setting Your Expectations

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Video Titles Duration
1. TSHOOT: Setting Your Expectations
2. General TSHOOT: The Troubleshooting State of Mind
3. General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps
4. General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps, Part 2
5. General TSHOOT: IOS Tools to Monitor and Maintain the Network
6. General TSHOOT: IOS Tools to Monitor and Maintain the Network, Part 2
7. Switch TSHOOT: VLANs and Spanning Tree Concept Review
8. Switch TSHOOT: VLANs and Spanning Tree
9. Switch TSHOOT: VLANs and Spanning Tree, Part 2
10. Switch TSHOOT: L3 Switching and Redundancy Protocols Concept Review
11. Switch TSHOOT: L3 Switching and Redundancy Protocols
12. Switch TSHOOT: L3 Switching and Redundancy Protocols, Part 2
13. Route TSHOOT: L3 Connectivity and EIGRP Concept Review
14. Route TSHOOT: L3 Connectivity and EIGRP
15. Route TSHOOT: L3 Connectivity and EIGRP, Part 2
16. Route TSHOOT: L3 Connectivity and EIGRP, Part 3
17. Route TSHOOT: OSPF and Route Redistribution Concept Review
18. Route TSHOOT: OSPF and Route Redistribution
19. Route TSHOOT: OSPF and Route Redistribution, Part 2
20. Route TSHOOT: BGP Concept Review
21. Route TSHOOT: BGP
22. Route TSHOOT: Router Performance Issues Concept Review
23. Route TSHOOT: Router Performance Issues
24. Security TSHOOT: Access List Concept Review
25. Security TSHOOT: Access List Chaos
26. IPv6 TSHOOT: IPv6 and IPv6 Routing Protocols

TSHOOT: Setting Your Expectations

00:00:00 - Welcome to the CBT Nugget Cisco Tshoot Series. My name is Jeremy
00:00:05 - Cioara and I'd like to call this little introduction the end
00:00:11 - at the beginning. See, because for you, this is the probably
00:00:15 - the first nugget you're watching of this entire series, but for
00:00:18 - me it's the very last one. See, I've already recorded this entire
00:00:21 - series and put it all into place, and I found out when I reached
00:00:24 - the end, I thought, "I've got to go back and I've got to set
00:00:27 - some expectations because this is a very different series." See,
00:00:31 - here's the predicament. So I took the Cisco Tshoot exam which
00:00:35 - is just amazing. It's all hands on, it's very real world, all
00:00:40 - on troubleshooting scenarios. So I came out of that exam just
00:00:43 - scratching my head, just saying, "And how do I teach someone
00:00:47 - to troubleshoot?" I mean, how do you, you can't just create a
00:00:51 - lesson saying, "Oh, here's the Show commands that you'll need,"
00:00:54 - because it changes and just saying Show output isn't going to
00:00:57 - help. Or here's the debugs you're going to use and I'm sitting
00:01:01 - here just thinking, "How do I teach this? How do I teach this?" And
00:01:04 - I thought, "How do you teach somebody in your own company?" I
00:01:07 - have two consulting companies, how do I teach a new person that
00:01:11 - is coming on board on how to do many of the tasks and do troubleshooting
00:01:15 - and handle support calls and things like that. And just the word
00:01:19 - that kept ringing through my mind is apprenticeship. I just thought,
00:01:23 - "Well, what I do is say, well, hey, I've got a job, at I-O-data
00:01:28 - this weekend, why don't you come hang out with me and help out?" And
00:01:32 - so we go there and it's, you know, I'm in the data center, just
00:01:36 - working on the rack and I have them, you know, cabling, and I'm
00:01:40 - sure, I'm getting some benefit out of it. They're doing a little
00:01:43 - labeling and all that kind of stuff and I'm configuring the
00:01:45 - VLANS and setting up the layer three links and I'm halfway through,
00:01:48 - I'm like, "Hmm, this isn't working like I thought." And I'd look
00:01:52 - over my shoulder, and I go, "What's going on?" I kinda explained
00:01:55 - it to them and the long story short, you both start brainstorming
00:01:59 - together and yeah, you figure it out hopefully and you get something
00:02:03 - out of it. They kind of gained some experience, walked through
00:02:05 - it and I gained some more experience and added to my belt and
00:02:08 - we kinda walked out with some more experience under our belts
00:02:13 - and being able to figure it all out. And I thought, "Well that's
00:02:17 - what I want to be able to replicate in this series." But then,
00:02:19 - now, I'm challenged again going, "How do I do that? I mean, how
00:02:23 - do I teach a CBT Nugget Series where I'm sitting at the data
00:02:28 - center and I, you know, it's kinda like, I walk into a brand
00:02:30 - new situation and I'm thinking well, do I set up some labs on
00:02:34 - GNS3 or maybe just build some lab equipment and cable it up and
00:02:38 - kinda of like, broken things, that I figure out?" I'm thinking,
00:02:42 - "Well, I can't do that." You can't. You can't know the answer
00:02:46 - coming into the troubleshooting scenario, really expected to
00:02:48 - be helpful to troubleshooting. I mean, if I, you know, shut down
00:02:52 - an interface and I'm walking into it and recording, it would
00:02:54 - be like, "Well, wow, it seems like that's not pinging." Hmm,
00:02:59 - I think about it, tell you about my kids, when we play hiding
00:03:02 - to go seek. You know I have a four-year old and a two-year old,
00:03:05 - and they're like, "Okay, go hide." And they go, running into
00:03:07 - a corner and you know, put their head into the corner and I'm
00:03:10 - kinda like, "Hmm, where is she?" You know, I see her right there
00:03:14 - and I'm like, "She's right there." You know, I can kinda like
00:03:16 - fake it. But everybody knows and knows where she is. Something
00:03:20 - like you can't just pre-rig troubleshooting scenarios. Because
00:03:23 - I won't be real. I'll be just kinda like, "Well, it's not that.
00:03:26 - Well, let's look at, Oh, look, it shut down." You know, it's
00:03:29 - just wouldn't work out, and so I'm sitting here thinking I'm
00:03:31 - like, "What if I did this, what if I rented labs that were completely
00:03:38 - geared to the troubleshooting series, the Cisco Tshoot series
00:03:42 - and I don't even look at them. I walk in blind into these labs
00:03:46 - and just put on the recorder and just start recording it." So
00:03:50 - I bounced it off a couple of instructors,
00:03:54 - by the way, this is our little mascot for this series. He's kinda,
00:03:57 - he starts every recording. And this is pretty much me for this
00:04:02 - series. I bounce this idea of a couple of instructors and they
00:04:05 - go, "Dude, you're crazy. You're crazy, it's like, that's, you
00:04:10 - don't walk into a classroom unprepared. You got to review the
00:04:13 - materials, you've got to know what you're walking into." "Well,
00:04:16 - yeah, but that's like the antithesis to what I'm trying to accomplish
00:04:20 - with Tshoot. I want to walk in blind and see what happens." And
00:04:24 - it's funny, I thought back to when I first started teaching,
00:04:29 - I taught a company called, US West. They eventually became a
00:04:31 - Qwest about this up and coming technology called DSL. I remember
00:04:35 - getting in front of the room. It was just my first time teaching
00:04:38 - and, "Hi, I, I'm Jeremy and I'm, (clears throat)." I
00:04:47 - have that same feeling coming into this series and I'm sure I
00:04:50 - say it somewhere in this series. I feel like this is like the
00:04:53 - Blair Witch project because that's what I end up doing because
00:04:55 - I walk into just labs scenario after lab scenario, with the camera
00:04:59 - rolling and I mean, if you've ever seen the Blair Witch Project
00:05:03 - it's just kinda like, "Hahaha
00:05:05 - (gasping sounds)," you know, I'm running around, shadows are
00:05:06 - jumping out, scary things are happening, that's what this series
00:05:10 - is all about. So it's crazy. It's a crazy series, it's very unconventional
00:05:16 - but I think, by the time it's said and done, it's going to be
00:05:19 - pretty valuable because it's literally just scenario after scenario
00:05:22 - after scenario where I do a topic and then I go through, you
00:05:26 - know, just troubleshooting scenarios where I'm walking in blind. So,
00:05:29 - I just want to, you know, in this opening video, I just want
00:05:33 - to set your expectations for this series. Expect to, first off,
00:05:37 - to have some very unconventional training. Instead of just like,
00:05:40 - "Here's information. Here's information," there's a lot of, "Hmm,
00:05:43 - well that
00:05:45 - ping didn't work. I would have thought that would have worked.
00:05:48 - Let's think about that." And that's the kind of thing that's
00:05:52 - going to happen. So, when you're there, when you're watching
00:05:55 - these things happen, put your mind in the driver's seat. You
00:05:58 - may pause the video, that's fine and just let it, you know, just
00:06:02 - think, "What would I do? What would I research? Where would I
00:06:04 - go?" And then, pause it because I'm probably wondering the same
00:06:07 - thing myself. That's one thing I can promise you is I did not
00:06:12 - edit anything. Well, here's what I did do. If I ever got stuck,
00:06:18 - and I had to think about something, I would pause it, but I committed
00:06:21 - to myself that I would not
00:06:24 - solve anything without the camera rolling. Meaning I would not
00:06:27 - do any Show Commands, I would not do a behind the scenes Debug.
00:06:30 - I would not try figure things out and bring it back and then
00:06:32 - say, Well, I wanted people to join me as we trouble through things
00:06:37 - together." So, I will tell you if things do not always go right
00:06:40 - in this series. But if ever you've gone through labs before,
00:06:45 - if they all go right, you don't really learn that much as when
00:06:48 - they go wrong and really just have to bang your head against
00:06:50 - the wall and figure it out. And there's a lot of that as we go
00:06:54 - through. But that one thing I will promise is as we go through,
00:06:57 - the labs have clearly defined objectives. We know what we're
00:06:59 - trying to accomplish, and at the very end on the summary side,
00:07:03 - I bring it all back and I say, "Okay, let's see if we did this
00:07:06 - right." And I bring up the lab guide solution, bring it up and
00:07:10 - walk through it. I go, "Okay, we got that, oh, look!" and I will
00:07:13 - tell you there is times, I remember times where I got through
00:07:16 - and the lab was, well
00:07:21 - the labs said, how do I say this? I was wrong. I went after a
00:07:26 - wrong direction. I did discover there were some errors in the
00:07:28 - lab itself as well. The labs are not perfect. Sometimes they would
00:07:32 - ask you for an impossible scenario or they wouldn't give you
00:07:35 - enough information at the beginning. And we were thrilled. I
00:07:38 - will say, the exam is not that way. As a matter of fact, one
00:07:41 - of the things I wanted to do here, I want to show you the exam.
00:07:44 - You haven't started preparing for this exam. Just go into Google,
00:07:49 - right up here, and type in Tshoot Tutorial. It'll take you right
00:07:52 - here. This is the first link that you'll get off from Google
00:07:55 - which is, "Cisco Learning Network." And I would encourage you
00:07:58 - to check out all of these. Give you, for example the whole topology
00:08:01 - that you will be using in this, in the actual lab. So you know
00:08:06 - every single diagram, you know the IP addresses, it's all given
00:08:09 - beforehand so you can go and get familiar, kinda immerse yourself
00:08:13 - in thetopology
00:08:15 - before you go take the exam. Cisco
00:08:18 - knows this is a very different exam from anything they've ever
00:08:20 - released. So, let me show you what one of these exam questions
00:08:24 - look like. This
00:08:26 - is it. It comes up and says, "Here's your Tshoot trouble tickets." Down
00:08:30 - below, you have some buttons for the exhibits you can click on
00:08:33 - the scenario, just saying, "Hey, we've got this topology. The
00:08:36 - IP addresses are something like this, you've got default gateway." Layer
00:08:40 - Two topology,
00:08:42 - pops up as a separate window, and you can see everything is resizable.
00:08:46 - I mean this is literally what the exam looks like. It's almost
00:08:49 - like you have your own kind of Linuxy-feeling
00:08:52 - desktop where you can, you actually have more space then what
00:08:55 - I'm showing you here, but you can go through and see all the
00:08:59 - different topologies, look at the layer three topology, and kinda
00:09:02 - arrange the windows, you know, however you want. Now again, you
00:09:05 - have more desktop space so you're not like, "Let's choose scroll
00:09:08 - this over." You can see the whole topology and the actual labs
00:09:12 - and minimize them. And then you go into the trouble tickets over
00:09:14 - here on the right hand side. You can see there's four tickets.
00:09:17 - Now within the ticket, you can actually move back and forth,
00:09:20 - you know, move, you know, answer the question here, next question,
00:09:23 - and you know, go to the previous. So unlike, many Cisco exams,
00:09:26 - you can go back and forth but once you finish a ticket, like
00:09:30 - once you solve ticket one, ticket one's done. You're not going
00:09:33 - back to it. It's all over. And this is literally
00:09:38 - the exam. I mean the exam starts off with like two or three multiple
00:09:41 - choice, very, very, straight up designed questions on multiple
00:09:45 - choice, and then the rest of it is just working through these
00:09:48 - tickets. Four, or five, six different tickets, that you're actually
00:09:51 - going to have that, have a variety of scenarios that they do.
00:09:57 - Now the tickets are very focused, they're going to be geared
00:10:00 - around the specific issue or group of issues that you're solving.
00:10:05 - So for example, you bring up ticket one, it says, "Okay, we've
00:10:08 - got the implementation group doing a proof of concept. Client
00:10:12 - one and two have to access this web server, looks like there's
00:10:15 - a ticket open that client one cannot ping that address." So you
00:10:19 - have to figure out. Let me go to the previous one. You have to
00:10:21 - figure out what device is that located on. And you say, "Well,
00:10:25 - let's choose router one." You hit, an X and it says, "Okay, the
00:10:29 - fault condition will be related to what technology?" And you
00:10:32 - say, "Well, it's actually based on my diagnostics, it's the static
00:10:36 - running." And I know, how do you figure all that out? When you
00:10:38 - pull up the topology, every single one of these devices are live.
00:10:43 - You can click on it. Access it, hit the enter key. Enable. I
00:10:47 - mean, Privilege Mode. Show IP Interface Brief. I mean, Shortcuts
00:10:51 - Work. Config T. I should say, almost everything works. The shortcuts
00:10:55 - work, the Show Commands work. Now, remember, on the Tshoot exam,
00:10:59 - your goal is to diagnose the issue. So for example, when you
00:11:03 - come here, it says, "What is this related to?" Well based on
00:11:07 - the, you know, such and such, it looks like the interface has
00:11:10 - shut down. Or it looks like the wrong encapsulation is specified.
00:11:12 - You have to go through and diagnose it. It is not your job
00:11:17 - to fix it. If you ever try and go on global config mode, you
00:11:19 - will get a command like that to just say, "You are a diagnoser.
00:11:23 - You answer the tickets, say this is exactly what's wrong. It's
00:11:27 - up to somebody else to fix it." Now we're saying,
00:11:30 - in this series, we do fix it. We go through, we do pings, we
00:11:35 - diagnose and we end up solving the problem. But on the actual
00:11:38 - exam, you're just identifying it. So, I guess, you can say, we
00:11:41 - go a little above and beyond in the series. Now we'll tell you,
00:11:45 - when you start this exam, don't try to work the system. I wasted
00:11:49 - a lot of time on this exam because I thought, "This seems like
00:11:53 - I could work it." Like, you know, when I click on, well it's
00:11:55 - router one, I hit an X, and it says, Okay, it's related to which
00:11:58 - technology?" I go, "Okay, so this is the only four things that
00:12:02 - could be." So what I would do is I would go back to topology,
00:12:04 - and say, "Is there something wrong with the static routes?" "No." "Okay,
00:12:08 - is there something wrong with the interface status, like is there
00:12:10 - an interface shut down?" You see what I mean, like I'm trying
00:12:12 - to work the test by saying, you know, it's giving me four areas,
00:12:16 - so it must be one of these four things. Well, actually, no, because
00:12:20 - this whole exam is multi-path to where, for instance, now in
00:12:24 - this little tutorial or demo that they have right here, it won't
00:12:28 - be. But in the actual exam, when you click on router two, and
00:12:31 - you say, "It's actually on router two and hit next," it will
00:12:34 - give you a completely different list of technologies that could
00:12:37 - be wrong. It might say OSPF configuration, or the summarization
00:12:40 - between router two and router three. So you work the system.
00:12:44 - I tried. Don't waste your time. It's completely multi-path. So,
00:12:48 - essentially, if you get the first answer wrong, like for instance,
00:12:51 - if you go, "I think the issue is on router one," the rest of
00:12:55 - this will be totally whacked, you know, like these answers won't
00:12:59 - be correct and you kinda, it's like you took the wrong path initially,
00:13:04 - and you're lost in the woods. You can go back. That's one of
00:13:08 - the nice things on this. You can go back and forth within a trouble
00:13:12 - ticket. Once you submit it, it's done. You cannot come back to
00:13:16 - it, you've moved on to the next ticket. Now, one of the things
00:13:19 - I will say
00:13:20 - is unlike many of the other Cisco exams, this exam takes some
00:13:25 - time. I think it's the longest of all the CCENT exams that exist
00:13:30 - out there. I want to say, two hours, two and a half hours? It's
00:13:33 - long. And it's going to take a long time. And if you think about
00:13:37 - it you only have four or five, six tickets that are on here and
00:13:40 - that's it, that's the totality of the exam. So don't feel bad
00:13:44 - to sit here and troubleshoot on Router Two doing Show IP, you
00:13:48 - know, IP protocols, you know, doing all the commands that you
00:13:51 - want to do to diagnose the issue because you have to realize
00:13:56 - you can take a long time on this. And you'll get that feeling
00:13:59 - when we go through the series. And there is times when I'm on
00:14:02 - one router for 30 minutes going, "Ah, I think this is it." Then
00:14:05 - I have to say, "Okay, let's take a break, guys, and let's come
00:14:08 - back to this we kinda pick up in the next nugget and go from
00:14:11 - there." So, again, I just want to give you a feel for what this
00:14:14 - series is like because it is very similar to the actual exam. Okay,
00:14:20 - last thing I'll mention and then we'll launch into this series. What
00:14:23 - I did originally when I recorded the series was I went through
00:14:26 - and just did all the troubleshooting, like I intended this series
00:14:29 - to be nothing but the troubleshooting experience going through
00:14:33 - it. So we reached the end of recording all that and I thought,
00:14:37 - "Ah, it needs to be broken up to where some of the topics may
00:14:42 - be a little bit fuzzy." I know you've probably gone through Cisco
00:14:45 - Route and Cisco Switch. You've solidified those in your mind
00:14:48 - but it may have been a while since you've done BGP, since you've
00:14:52 - done layer three switching, and something like that. So what
00:14:55 - I did was I went back and spliced in little topic reviews. And
00:14:59 - you guys can see this. You've seen the Series Outline, every
00:15:03 - troubleshooting scenario is prefaced by a little review. So I
00:15:07 - do a little review of OSPF3, EIGRP Route Redistribution before
00:15:12 - you get launched into the trouble shooting. But when I do that
00:15:15 - review, that's where I put in my key commands. So, I thought,
00:15:18 - "If I were troubleshooting route redistribution, these are the
00:15:22 - primary show commands, these are primary debugs." This is the
00:15:25 - general mindset that I would have, I'm going through in troubleshooting.
00:15:29 - So, you know, don't just look at the review and say, "Oh, okay,
00:15:32 - I already know, say Layer Three Switching. I know how that works,"
00:15:35 - and skip past because in there, you know, if you want to save
00:15:39 - time, then skip right to the end because I do a topic review
00:15:42 - in the review sections, at the very end, I just go back and say,
00:15:47 - Okay, here's the key troubleshooting areas for this topic." Okay,
00:15:53 - I feel a little bit better now. I feel like I have kinda cleared
00:15:56 - the air, set the expectations, because I know you're going into
00:16:00 - the first troubleshooting nugget, and you're gonna think, "This
00:16:03 - is not the typical training." And I will say, "You're right.
00:16:08 - And it's that way by design." It's not supposed to be. It's one
00:16:11 - of those, "Hey, come join me, look over my shoulder while we
00:16:13 - try to muddle through this." I will say going through these labs,
00:16:18 - I felt they were much more difficult than the actual exam. But
00:16:23 - that's great because I would much rather over prepare, you know,
00:16:27 - almost make you go, "Wow, I've really got to study for this,
00:16:30 - than under prepare and make you think, "Oh, this will just be
00:16:33 - a piece of cake." So with that, let's get started with the CBT
00:16:37 - Nuggets Cisco Tshoot Series. I hope this has been informative
00:16:42 - for you and I'd like to thank you for viewing.

General TSHOOT: The Troubleshooting State of Mind

General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps

General TSHOOT: Troubleshooting Before You're Treading Water - Proactive Steps, Part 2

General TSHOOT: IOS Tools to Monitor and Maintain the Network

General TSHOOT: IOS Tools to Monitor and Maintain the Network, Part 2

Switch TSHOOT: VLANs and Spanning Tree Concept Review

Switch TSHOOT: VLANs and Spanning Tree

Switch TSHOOT: VLANs and Spanning Tree, Part 2

Switch TSHOOT: L3 Switching and Redundancy Protocols Concept Review

Switch TSHOOT: L3 Switching and Redundancy Protocols

Switch TSHOOT: L3 Switching and Redundancy Protocols, Part 2

Route TSHOOT: L3 Connectivity and EIGRP Concept Review

Route TSHOOT: L3 Connectivity and EIGRP

Route TSHOOT: L3 Connectivity and EIGRP, Part 2

Route TSHOOT: L3 Connectivity and EIGRP, Part 3

Route TSHOOT: OSPF and Route Redistribution Concept Review

Route TSHOOT: OSPF and Route Redistribution

Route TSHOOT: OSPF and Route Redistribution, Part 2

Route TSHOOT: BGP Concept Review


Route TSHOOT: Router Performance Issues Concept Review

Route TSHOOT: Router Performance Issues

Security TSHOOT: Access List Concept Review

Security TSHOOT: Access List Chaos

IPv6 TSHOOT: IPv6 and IPv6 Routing Protocols

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Jeremy Cioara

Jeremy Cioara

CBT Nuggets Trainer

Cisco CCNA, CCDA, CCNA Security, CCNA Voice, CCNP, CCSP, CCVP, CCDP, CCIE R&S; Amazon Web Services CSA; Microsoft MCP, MCSE, Novell CNA, CNE; CompTIA A+, Network+, iNet+

Area Of Expertise:
Cisco network administration and development. Author or coauthor of numerous books, including: CCNA Voice 640-461 Official Cert Guide; CCNA Voice Official Exam Certification Guide (640-460 IIUC); CCENT Exam Prep (Exam 640-822); CCNA Exam Cram (Exam 640-802) 3rd Edition; and CCNA Voice 640-461 Official Cert Guide.

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